Help with Virus/Spyware removal

January 20, 2010 at 03:40:50
Specs: Windows XP

My PC has picked up a virus and malware or spyware. Can someone advise me how to get rid of them.

I run Windows XP. Currently I am unable to use IE7 as it either shuts down immediately or falls into "not responding". Firefox seems to work just fine.

There is an issue with the internet connection. Our default DSL network connection no longer seems to connect, throwing up a dial-up connection box. Although the PC still manages to get online via Local Area Connection/Internet Connection Gateway (both show they are connected within the Network Connections Folder).

I have downloaded and run various scanners - Malawarebytes, Spybot, Superantispyware and Webroot AntiVirus with Spy Sweeper (Free trial).

The Webroot software is telling me I have several spyware cookies as well as the following:

Virus: Mal/FakAvJs-A
Adware: CWS-AboutBlank and www.the-exit.com hijack

Is there a simple way to clean these up?


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#1
January 20, 2010 at 20:21:02

u plz just download AVAST prof antivirus with full updates install
it and scan ur system in boot time scan method
and this will take hrs according to the size of ur harddisk

thnx and regards


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#2
January 21, 2010 at 05:13:01

Thanks for the reply.

I have now run the Avast Boot Time Scan. It finished in a matter of minutes without finding anything. I am running the full system scan now.

Any thoughts?


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#3
January 21, 2010 at 06:49:01

Nope. Avast doesn't seem to be picking up on anything. Although it tells me "some areas cannot be scanned".

Any further ideas?

Obviously, I have no clue in what to do next.


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#4
January 21, 2010 at 16:53:49

Ok good news. After my last two posts I ran the Microsoft Malicious Software Removal Tool, and it seems to have removed the virus. At least running a further scan with Webroot scanner does not show the virus any longer.

I also don't see the CWS AboutBlank item listed any longer.

That just leaves the exit.com Hijack. Any tips on clearing this would be appreciated.

Thanks


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