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Help - No answer to my previous que

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Name: carolyn_budreski
Date: March 7, 2009 at 21:36:03 Pacific
OS: Windows XP
CPU/Ram: 120?
Product: Acer DESKTOP
Subcategory: General
Comment:

Hi there, I posted a question 2 days ago and not a peep. Does this mean my computer is completely gone?

http://www.computing.net/answers/se...

was my original question.. help!



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Response Number 1
Name: mavis007
Date: March 8, 2009 at 03:43:25 Pacific
Reply:

A kernel-mode process or driver incorrectly attempted to perform memory operations. Typically, a faulty driver or buggy software causes this

http://support.microsoft.com/?kbid=...

0x000000C2: BAD_POOL_CALLER

This problem can occur if the computer contains a Winnov Videum AVI video capture adapter with the Videum software version 2.9.2 installed (this software includes the Winnov32.sys version 200.9.2812 file).

http://support.microsoft.com/?kbid=...

... worth a try

... try tapping F8 key on boot-up select Last good configuration


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Response Number 2
Name: carolyn_budreski
Date: March 8, 2009 at 11:52:31 Pacific
Reply:

ok tried it with last known good configuration

... it just rebooted again and started dumping physical memory to disk

I also can't boot with boot logging

Can't boot into safe mode

Can't boot in debugging mode.

Any other ideas? :(


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Response Number 3
Name: mavis007
Date: March 8, 2009 at 14:49:12 Pacific
Reply:

... well first it sounds like a software problem because of your virus warning.

... then yanking out usb thingy @ boot could of #***!,

... try removing one of your ram chips swapping slots see if one will work on its own, put your washing up gloves on.

http://www.youtube.com/watch?v=3B9f...

... make sure its turned off

... thats what I'd do, but first I'd stick in one of many CD's I have and check software problems which I can not do for you :(

... you may be lucky

Grrrr
"...pentathol makes you sing like a canary"
... got brain freeze


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Response Number 4
Name: carolyn_budreski
Date: March 8, 2009 at 18:13:55 Pacific
Reply:

K, tried taking one stick of ram out.... still not able to get into windows. Put that one back in, took the other out... still no luck.

Any CDs that I could download & burn on my laptop and try on the PC? I've already tried Windows memory checker, can;t boot from that.......


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Response Number 5
Name: carolyn_budreski
Date: March 8, 2009 at 22:05:35 Pacific
Reply:

Update.....

Ok... so the system I was running was Windows XP (home)

I tried installing XP pro as a repair (didn't have the home disc handy), and it instaled ok, and then on the first boot, it did the same thing as it has been doing all along (appears to start loading, has an error, then reboots, BSOD (blue screen of death) and then starts dumping files.

Does this mean its a physical error and I need a new HD? If thats the case can I save my files at all? And, could a virus have caused this?


Thanks again,


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Response Number 6
Name: mavis007
Date: March 9, 2009 at 02:12:13 Pacific
Reply:

... this would of fixed any software problem:

... http://www.eazsolution.com/en/eazpr...

... if I were you I'd find a pc buddy to have look at it,.

... you could whip out the hard drive and hook it up to their pc as slave drive to retrieve data!

http://www.youtube.com/watch?v=vnEg...

... and you might be able to find driver applications in the drive
and then wipe it clean and install a fresh install of XP.

....pressing ALT+F10 keys @ boot-up on Acer's depending on the model should prompt you to restore to factory condition ie brand new again [fresh software xp as new]

... there may be other options to restore just system files without data loss.

... please post exact model here

Grrrr
"...pentathol makes you sing like a canary"
... got brain freeze


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Response Number 7
Name: carolyn_budreski
Date: March 9, 2009 at 07:04:59 Pacific
Reply:

ASE 380-ED420A
AMD 4200
1 GB Memory
250 GB Hard Disc
Bought it just over a year ago (figures, the 1yr warranty just ran out lol)


Only problem is, it came with windows Vista (boooo!) so we scrubbed and put XP on it when we first got it....


Question:
If I was going to buy a new Harddrive anyway, what do I have to look for for compatibility?

There is a memory express store nearby with the following:

SEAGATE 500GB Barracuda 7200.11 SATA II w/ NCQ, 32MB Cache
SKU: MX19181 Part#: ST3500320AS 4/5 41 Review(s) $74.99

is that any good?

Could I install that one, slave it, recover my old files, then just use it for storage? Or is it toast?


I'm curious if there is something physically wrong with the hard drive?? or did a virus cause all this? (if a virus caused it, then if i recover my files won't I be back to square 1 again?)

Thanks


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Response Number 8
Name: mavis007
Date: March 9, 2009 at 08:29:09 Pacific
Reply:

... if you hook it up to another pc with upto date antivirus and save what you want onto DVD etc should be ok.

... those malicious script virus's are pretty dam clever bringing pop-ups you have to react to from the net.

... use your hard drive again.

... do' nt spend any money just some time fdisk then format and install a fresh xp again, did you save the drivers?

... spend a little http://www.eazsolution.com/en/eazpr...

.. you wo'nt regret

ps XP drivers here:

http://www.acerpanam.com/synapse/fo...

... select product desktop

Grrrr
"...pentathol makes you sing like a canary"
... got brain freeze


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Response Number 9
Name: carolyn_budreski
Date: March 10, 2009 at 08:33:50 Pacific
Reply:

I don't have access to another PC, unfortunately. (Other than the computer I work on at work, most of our friends are on laptops, or MACs)

So.... I went and bought a new hard drive, installed XP on it. I *can* see the old files on the old hard drive, but I *can't* access any of the ones that were on my old desktop or in my documents. (my old login had a password). Is there any way around this?

I'm still trying to get drivers up and running, so I'm typing this from another computer, however once I'm up and online, (can't get on the internet just yet) is there a scan I should be running on the old HD before taking the time to install everything on the new one?

Something sort of strange: The computer is picking up 3 different harddrives - there are only 2 in there and neither are partitioned.


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Response Number 10
Name: mavis007
Date: March 10, 2009 at 09:22:13 Pacific
Reply:

... scroll down to resolution:

http://support.microsoft.com/kb/810881

*******************************************

... Right click My Computer option Manage, double click Storage, double click disk management [local]

... how many drives there?

... partitions?

Grrrr
"...pentathol makes you sing like a canary"
... got brain freeze


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Response Number 11
Name: XpUser4Real
Date: March 10, 2009 at 09:23:05 Pacific
Reply:

http://support.microsoft.com/kb/308421
Will show you how to take ownership of the files. I would suggest you 1st do a complete virus scan on the slaved HD to be sure there are no viruses.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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Response Number 12
Name: carolyn_budreski
Date: March 12, 2009 at 07:04:34 Pacific
Reply:

Thank you guys SO much for helping me with this. I now have ownership of my old files. I'll be getting carbonite to cover my butt against things like this in the future!

One last question:

Shaw, and Norton both say that the slaved HD is clean, but I can't get Trendmicro to run. Is it just me? I noticed that there is a new url for their scanner now - is anyone else having problems??

Thanks!!


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Response Number 13
Name: XpUser4Real
Date: March 12, 2009 at 11:22:53 Pacific
Reply:

If I were you I would try an Avast Scan on the HD. Norton misses alot.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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Response Number 14
Name: carolyn_budreski
Date: March 12, 2009 at 17:15:05 Pacific
Reply:

Avast Scanner will only do 1 file at a time though?


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Response Number 15
Name: XpUser4Real
Date: March 12, 2009 at 18:58:51 Pacific
Reply:

no, it will scan your whole drive. You have to dowload and install the free version and then let it do a bootscan on reboot.
Then move all it finds to the chest

Some HELP in posting on Computing.net plus free progs and instructions Cheers


0

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