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Help me with Windows Inspection Utility error

May 11, 2011 at 18:07:31
Specs: Windows XP

Hi all,this Windows Inspection Utility has been pushing me to scan my machine for Trojans, viruses,and many other errors; and it didnt let me do anything.
any ideas from you mates there.
thank you .

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#1
May 11, 2011 at 23:36:03

this Windows Inspection Utility''

Which one? Does it have a name?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
May 12, 2011 at 07:31:24

gaylenemortell,

The >Windows Inspection Utility< is a fake program that infects your computer. It starts before the Windows Desktop appears, so, to access the Desktop, allow the program to do it's fake scan. Press OK at the fake scan, and when it is finished press the Fix Errors button. At the Update Manager screen close the program by clicking on the [X] at the top right of the Windows Inspection Utility.

Now you can get to the Desktop, for now.

Next, download iExplore.exe or eXplorer.exe, which are renamed copies of RKill:
http://www.bleepingcomputer.com/dow...

Save the file to the Desktop, and double-click on it.
Ignore any messages, and allow the file to run until the command window closes.

Next, in order to get the Windows Desktop displayed properly the next time you reboot, do the following:

Please start Task Manager (Press: Ctrl Alt Delete simultaneously)
In the Task Manager prompt, click on File (upper left) and select New Task (Run...) from the menu.

In the Create New Task, Open area, type Explorer.exe
Press: OK

You should be back at your Windows desktop.
Once your Desktop has returned the first thing we need to fix your Windows Registry Shell value.

To fix the Shell entry, download the following Shell.reg file:
http://download.bleepingcomputer.co...

[If the file does not download, paste the following, >without the quotes<, in the address bar of your browser:
["http://download.bleepingcomputer.com/reg/shell.reg"]

Save the file to your Desktop.

Locate the shell.reg file on your desktop and double-click on it.
When Windows asks if you would like the data to be merged, allow it to do so.

[Only if you experience problems with the shell.reg file download, and need a manual alternative, do the following:

Open Notepad: Start > All Programs > Accessories > Notepad

Copy and paste ALL the Registry code that appears below into Notepad, including the REGEDIT4 portion

REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Shell"=-

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Shell"="Explorer.exe"

In Notepad go to File and select: Save as
Save as: shellfix.reg
Save to the Desktop

Now, go to the Desktop
Double click on the shellfix.reg file
When prompted, say yes to merge into Registry]

Without a reboot, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:
http://download.cnet.com/Malwarebyt...

Double-click mbam-setup.exe and follow the prompts to install the program.

Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.

When the scan finishes, click OK in the message box, and you will see the results of the scan.

Click the Remove Selected button to get rid of the malware.

When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.


Please post the Malwarebytes log in your reply so we can see where we are at, and plan any additional removal strategy.


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#3
May 12, 2011 at 08:57:48

Malwarebytes and Windows defender can remove Windows Inspection utility, I don't see the need to mess with the registry manually.

Another free prog that will remove it is spy doctor:
http://pack.google.com/intl/en/inst...

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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