Hi i woke up the other morning and my anti virus program would not open. I tried to shut my computer down and reboot to see how that would go. I have avg 8.0 and i only had it put on about a month ago. Anyway i tried to uninstall it which seem to go ok. Then with my disc i tried to re load it back on to my pc. The first thing i get is ATTENTION i have another virus program on there. Which i dont understand i fully uninstalled it. so i go ahead to install it with my licence number etc...the licence accepts then it says it finishing the installation and i get 1 error message that say Error: Action failed for registry key HKLM\SOFTWARE\Classes\AVG.AvgKernel: creating registry key.... Error 0x80070005 How do i fix this??? its the only message i get

Did you by any chance have Norton installed on the PC before AVG? If so, you will have to use the norton uninstaller from their website to clean it out. Or for that fact, if you didn't uninstall the previous AV before AVG, you will be prone to getting errors. Some HELP in posting on Computing.net plus free progs and instructions Cheers

No i had bitdefender. I have noticed that when i go to add remove its not there. I check files and it has it there but no way to uninstall it. Also weirdly it says on my security on windows im protected by bitdefender. I recently got avg8.0 as bitdefender had not worked. I have no idea how to remove this as i cant find it in add or remove or how to uninstall it. I actually took my computer in and had it fixed. over 400 dollars later...he said he removed all of that as it was no good. its like its just there now thanks 4 helping me

rebekah - i had the same problem and am not sure it was for same reasons. i have a very long post in here somewhere and got some very committed, longterm help to resolve this (not from AVG) and in the end, we were unable to fix the problem. in my case, the last auto-update from AVG corrupted my registry and made all the AVG icons disappear. I could not uninstall or reinstall the program from disk, from online downloads or following any instructions from them. in the end after huge efforts, toil and frustration, not to mention going a couple weeks w/o virus protection, at the advice of my excellent helper, jabuck, i downloaded and installed the free version of avast from avast.com That software installed without any problems. I then manually deleted all my AVG files and plan to get the paid version of AVAST when the trial period expires. in my case, the registry where AVG was entered, was messed up and still is to this day - I cannot get rid of their entries and so I live with them there, but will not use their software in the future. if i understand correctly, around the world on Jan 9 this year, millions of pcs encountered the same problem when AVG auto update created the problem. i am not sure of this but think this is what happened from comments i read on avg website and around the internet. i believe they were bogged down with many requests for tech support at that time and so most of us did not get much help from them. if your problem persists, as mine did, you may need to get another virus protection program like avast... and then manually delete all the AVG files that you can. best wishes.

I figured there was maybe another AV involved. You may want to download regcleaner: http://majorgeeks.com/downloadget.p... run it and delete all instances of bitdefender and like the last poster mentioned, you may want to try avast free and let it do a bootscan, move all it finds to the chest. Then if the problem is rectified, I would say either disable Avast or AVG, you can't have 2 AV's running while online, there will be a conflict. Avast is FREE by the way for home users, I don't know why the other poster is running a trial version. Some HELP in posting on Computing.net plus free progs and instructions Cheers