Hello, I need help identifying a virus. I see a folder on the root of the C drive called C:\e056a5f39a982a9260\sp2. I cannot delete this folder and I get an access denied. I even tried deleting it from recovery console with no luck. The user complains that his enter and return keys stop working periodically. I have a suspicion it has something to do with this folder. Has anyone seen this before? Thanks for your help, Andy

sounds like files windows saved with a service pack update http://www.distrowatch.com find the knoppix link download burn the iso image (dont copy to cd burn as image) place floppy in problematic cd rom reboot system boot off of cdrom (bios option to do so must be enabled) wait few minutes knoppix desktop appears (linux desktop) all hard drives should have been automounted to desktop right click hda1 (your c drive (hard drive a partition 1) under properties change to full access (unchek read only and add all privaleges) open drive delete folder since its not a copy of windows trying to acces the folder permisions should not be an issue if the gui (the desktop fronted) has an issue open a terminal (same as a command prompt) and go to folder type man rm this will load the manual for the rm command (rm stands for remove) use appropriate force and recursive options to remove folder

if u really wish to delete it then do it by bootin into dos its not any virus its an update temp folder