Some one please help!! I've attempted to delete file (Video AX Object) but will not let me, tried to do a system restore (won't restore) and when I couldn't remove programs by Add/Remove, I went into the registry key and deleted them but once I restart my computer it's all back again. These things are a nuisance!!!

Fergerberger

Please post a Hijack This log so that the files associated with the virus/spyware/hijacker can be identified.

Please download HJTsetup.exe from this link http://www.thespykiller.co.uk/files/HJTsetup.exe to your desktop.
Doubleclick on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\Hijack This.
Continue to click "next" in the setup dialogue boxes until you get to the "Select Addition Tasks" dialogue.
Put a check by "Create a desktop icon" then click "Next" again.
Continue to follow the rest of the prompts from there.
At the final dialogue box click "Finish" and it will launch Hijack This.
Click on the "Do a system scan and save a logfile" button. It will scan and the log should open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log and post it in this thread.

Do not fix anything yet unless you know what you are doing. This is a powerful tool that can crash the computer if used improperly.

Please download SmitFraudFix from this link http://siri.urz.free.fr/Fix/Smitfra... Then extract the contents to your desktop.

!!!! Only run option #1 as runing the other options on an uninfected computer will damage the desktop.!!!!

Open the "SmitfraudFix" folder and double-click "smitfraudfix.cmd"
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.
Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

I just read the gripes from some of the posters and I neglected to mention I have Norton A/V (Internet Security 2007) which hasn't done much good at solving this since, I assume, my boyfriend is responsible for this being on the computer. He can't seem to get it through his thick head NOT to click on anything and everything that shows up in his email inbox. This is the second time he has done this!! I will go forward with the previous instructions from jabuck as soon as possible.

Here it is....EEEEEK!!

Logfile of HijackThis v1.99.1
Scan saved at 7:03:55 PM, on 4/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Video AX Object\smmain.exe
C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
C:\Program Files\Video AX Object\smmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin...
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\yt.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueAssistant\TrueAssistant.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/no...
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishAc...
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DefWatch - Unknown owner - C:\PROGRA~1\Navnt\defwatch.exe (file missing)
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Unknown owner - C:\PROGRA~1\Navnt\rtvscan.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Unknown owner - C:\Program Files\EarthLink TotalAccess\Spyware Blocker\WRSSSDK.exe (file missing)
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

Stay tuned for SmitfraudFix report, thank you.

Jen

Fergerberger

As promised....

SmitFraudFix v2.171

Scan done at 19:15:35.62, Fri 04/27/2007
Run from C:\Documents and Settings\jennifer\Desktop\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Video AX Object\smmain.exe
C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
C:\Program Files\Video AX Object\smmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\WINDOWS\system32\cmd.exe

»»»»»»»»»»»»»»»»»»»»»»»» hosts

»»»»»»»»»»»»»»»»»»»»»»»» C:\

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles

»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\jennifer

»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\jennifer\Application Data

»»»»»»»»»»»»»»»»»»»»»»»» Start Menu

C:\DOCUME~1\ALLUSE~1\STARTM~1\Online Security Guide.url FOUND !
C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\jennifer\FAVORI~1

C:\DOCUME~1\jennifer\FAVORI~1\Online Security Test.url FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» Desktop

»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files

C:\Program Files\Video AX Object\ FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys

»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"

»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{0e4e5110-a772-4c4a-a7dc-137fe10abd6e}"="calocarpum"

[HKEY_CLASSES_ROOT\CLSID\{0e4e5110-a772-4c4a-a7dc-137fe10abd6e}\InProcServer32]
@="C:\WINDOWS\system32\czxtyx.dll"

[HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{0e4e5110-a772-4c4a-a7dc-137fe10abd6e}\InProcServer32]
@="C:\WINDOWS\system32\czxtyx.dll"

»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""

»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""

»»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32-huy32

»»»»»»»»»»»»»»»»»»»»»»»» DNS

Description: Intel(R) PRO/100 VM Network Connection - Packet Scheduler Miniport
DNS Server Search Order: 192.168.1.1
DNS Server Search Order: 192.168.1.1

HKLM\SYSTEM\CCS\Services\Tcpip\..\{173F54A1-554C-435D-B5A8-95DE2282CE26}: DhcpNameServer=192.168.1.1 192.168.1.1
HKLM\SYSTEM\CS1\Services\Tcpip\..\{173F54A1-554C-435D-B5A8-95DE2282CE26}: DhcpNameServer=192.168.1.1 192.168.1.1
HKLM\SYSTEM\CS3\Services\Tcpip\..\{173F54A1-554C-435D-B5A8-95DE2282CE26}: DhcpNameServer=192.168.1.1 192.168.1.1
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1 192.168.1.1
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1 192.168.1.1
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1 192.168.1.1

»»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection

»»»»»»»»»»»»»»»»»»»»»»»» End

Please advise,

Jen

Fergerberger

Please download SmitFraudFix from this link http://siri.urz.free.fr/Fix/Smitfra... Then extract the contents to your desktop.

!!!! Only run option #1 as runing the other options on an uninfected computer will damage the desktop.!!!!

Open the "SmitfraudFix" folder and double-click "smitfraudfix.cmd"
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.
Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user. Please download ComboFix to the desktop from this link:

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Double-click combofix.exe
Follow the prompts.
(Don't click on the window while the program is running, it may cause your system to hang.)

Please post the log it produces.

ComboFix report....

"jennifer" - 07-04-28 13:40:20 Service Pack 2
ComboFix 07-04-25.4V - Running from: "C:\Documents and Settings\jennifer\Desktop\"

(((((((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

C:\DOCUME~1\jennifer\Desktop.\internet explorer.lnk

((((((((((((((((((((((((((((((( Files Created from 2007-03-28 to 2007-04-28 ))))))))))))))))))))))))))))))))))

2007-04-27 21:19 <DIR> d-------- C:\DOCUME~1\jennifer\APPLIC~1\Symantec
2007-04-27 19:16 2,466 --a------ C:\WINDOWS\system32\tmp.reg
2007-04-21 14:54 <DIR> d-a------ C:\DOCUME~1\ALLUSE~1\APPLIC~1\TEMP
2007-04-21 14:54 <DIR> d-------- C:\Program Files\MW
2007-04-21 14:53 <DIR> d-------- C:\Program Files\AVG
2007-04-20 21:50 <DIR> d-------- C:\Program Files\Video AX Object
2007-04-15 17:49 <DIR> d-------- C:\Program Files\Windows Media Connect 2
2007-04-15 17:45 <DIR> d-------- C:\WINDOWS\system32\LogFiles
2007-04-15 17:45 <DIR> d-------- C:\WINDOWS\system32\drivers\UMDF
2007-04-01 13:50 <DIR> d-------- C:\DOCUME~1\jennifer\APPLIC~1\FunWebProducts
2007-04-01 13:49 <DIR> d-------- C:\Program Files\FunWebProducts

(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))

2007-03-20 17:06 -------- d-------- C:\Program Files\microsoft games
2007-03-17 09:43 292864 --a------ C:\WINDOWS\system32\winsrv.dll
2007-03-08 11:36 577536 --a------ C:\WINDOWS\system32\user32.dll
2007-03-08 11:36 40960 --a------ C:\WINDOWS\system32\mf3216.dll
2007-03-08 11:36 281600 --a------ C:\WINDOWS\system32\gdi32.dll
2007-03-08 09:47 1843584 --a------ C:\WINDOWS\system32\win32k.sys
2007-02-11 19:56 48776 --a--c--- C:\WINDOWS\system32\s32evnt1.dll
2007-02-05 16:17 185344 --a------ C:\WINDOWS\system32\upnphost.dll
2007-02-04 13:53 1632 --a--c--- C:\WINDOWS\system32\d3d8caps.dat

(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))


*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
{1E8A6170-7264-4D0F-BEAE-D42A53123C75} C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
{5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} C:\Program Files\Yahoo!\Common\yiesrvc.dll
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"NvCplDaemon"="RUNDLL32.EXE C:\\WINDOWS\\System32\\NvCpl.dll,NvStartup"
"A Verizon App"="C:\\PROGRA~1\\VERIZO~1\\HELPSU~1\\VERIZO~1.EXE"
"Motive SmartBridge"="C:\\PROGRA~1\\Verizon\\SMARTB~1\\MotiveSB.exe"
"QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""
"osCheck"="\"C:\\Program Files\\Norton Internet Security\\osCheck.exe\""

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"Yahoo! Pager"="\"C:\\PROGRA~1\\Yahoo!\\MESSEN~1\\YAHOOM~1.EXE\" -quiet"
"MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\run]
"rare"="C:\\Program Files\\Video AX Object\\smmain.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\sharedtaskscheduler]
"{0e4e5110-a772-4c4a-a7dc-137fe10abd6e}"="calocarpum"

HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa
Authentication Packages REG_MULTI_SZ msv1_0\0\0
Security Packages REG_MULTI_SZ kerberos\0msv1_0\0schannel\0wdigest\0\0
Notification Packages REG_MULTI_SZ scecli\0\0

[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
LocalService REG_MULTI_SZ Alerter\0WebClient\0LmHosts\0RemoteRegistry\0upnphost\0SSDPSRV\0\0
NetworkService REG_MULTI_SZ DnsCache\0\0
rpcss REG_MULTI_SZ RpcSs\0\0
imgsvc REG_MULTI_SZ StiSvc\0\0
termsvcs REG_MULTI_SZ TermService\0\0
HTTPFilter REG_MULTI_SZ HTTPFilter\0\0
DcomLaunch REG_MULTI_SZ DcomLaunch\0TermService\0\0
WudfServiceGroup REG_MULTI_SZ WUDFSvc\0\0

*newlycreated* - HKEY_LOCAL_MACHINE\system\currentcontrolset\enum\root\LEGACY_COMHOST

Contents of the 'Scheduled Tasks' folder
C:\WINDOWS\tasks\Norton Internet Security - Run Full System Scan - jennifer.job

********************************************************************

catchme 0.3.660 W2K/XP/Vista - userland rootkit detector by Gmer, http://www.gmer.net
Rootkit scan 2007-04-28 13:51:28
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0

********************************************************************

Completion time: 07-04-28 13:59:36
C:\ComboFix-quarantined-files.txt ... 07-04-28 13:59

now what?

Fergerberger

Set up the computer to view hidden files by going to start>control panel>folder options>view tab>tick the circle beside "show hidden files and folders" and untick the box beside "hide extensions of known file types" and "hide protected system operating files">apply>ok.

Navigate to and delete these folders if found:

C:\Program Files\Video AX Object

C:\Documents and Settings\jennifer\Application Data\FunWebProducts

C:\Program Files\FunWebProducts

Open notepad (Start Menu > Run > Type notepad and press "ok".

Copy and paste everything into notepad between the x's making regedit4 the top line.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\run]
"rare"=-

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\sharedtaskscheduler]
"{0e4e5110-a772-4c4a-a7dc-137fe10abd6e}"=-

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Go to File on the top bar and choose" Save As", Change the "Save As Type" to All Files, Name it Fix.reg then save it to your desktop.

Double click Fix.reg (or right click and choose Merge) and it will ask if you want to merge the contents into the registry, choose Yes.

Please download ATF-Cleaner to your desktop from this link
http://www.atribune.org/content/view/19/2/ We will need it later in safe mode

Download and install AVG Anti-Spyware We will need this later in safe mode

Be sure to update AVG Anti- Spyware

Empty the restore folder. Go to start>control panel>system>system restore tab>check the box beside "turn off system restore>apply (takes a minute)>ok. Go back and uncheck the box to turn system restore back on>apply>ok.

Next, please reboot your computer in Safe Mode by doing the following :

Restart your computer

After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;

Instead of Windows loading as normal, a menu with options should appear;

Select the first option, to run Windows in Safe Mode, then press "Enter".

Choose your usual account.

Run ATF-Cleaner from safe mode.Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

In Safe Mode, run AVG Anti-spyware and click on the Scanner tab at the top. Click the "Settings" tab and then change the recommended action to Quarantine and click Automatically generate report after every scan. Click back to the "Scan" tab and then click on Complete System Scan. This scan can take quite a while to run, so be prepared.

AVG Anti-Spyware will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVG Anti-Spyware will display "All actions have been applied" on the right hand side.

Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (like on the Desktop).

Please post the AVG AntiSpyware report.

How is the computer operating?

Do I restart my computer to run in normal mode once I've saved the AVG report to see if it has worked?

wish me luck....

Jen

Fergerberger

Here's the AVG Report. Everything appears to be working just fine and all the pop-ups are gone, no more annoying yellow flashing triangle. Thank you so much!!!!!! Now what do I do with all the soft ware I downloaded to remove it? Will it interfere with my Norton Internet Security?

Jen

AVG Anti-Spyware - Scan Report

+ Created at: 3:03:05 PM 4/29/2007

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{C65C3770-598C-A2FD-DBAA-C7A45C50338E} -> Adware.Generic : Cleaned with backup (quarantined).
C:\Documents and Settings\jennifer\My Documents\Video AX Object\smmon.exe -> Downloader.Zlob.ava : Cleaned with backup (quarantined).
C:\Documents and Settings\jennifer\My Documents\Video AX Object\smmain.exe -> Downloader.Zlob.bsf : Cleaned with backup (quarantined).

::Report end

Fergerberger

Navigate to and delete this folder if found:

C:\Documents and Settings\jennifer\My Documents\Video AX Object

Your java is out of date and most likely how you were infected. You should update your java as soon as possible. Download the latest version of http://java.sun.com/javase/downloads/index.jsp

Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".

Click the "Download" button to the right.

Check the box that says: "Accept License Agreement". The page will refresh.

Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.

Close any programs you may have running - especially your web browser.

Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java. Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the "coffee cup" icon next to it.

Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions.

Reboot your computer once all Java components are removed

. Then from your desktop double-click on jre-1_6_0-windowsi586-p.exe to install the newest version.

You can uninstall/delete any of the programs/tools we used to clean the computer.

Re-hide the hidden files by reversing the progess in response #7.

Click on the AVG AntiSpyware icon> click infections> quaratine> click select all> click permently delete.

None of these programs will have an effect on your Norton antivirus.

hi..
i am using windows vista.... and SmitFraudFix doesnt work for vista...
somehow i was able to kill the process from command prompt... it had a child process also ...
i killed the process as follows..

C:\Users\Advay>taskkill /IM smmain.exe /T
ERROR: The process with PID 1128 (child process of PID 5936) could not be termin
ated.
Reason: This process can only be terminated forcefully (with /F option).
ERROR: The process with PID 5936 (child process of PID 3676) could not be termin
ated.
Reason: One or more child processes of this process were still running.

C:\Users\Advay>taskkill /F /PID 3676 /T
ERROR: The process "3676" not found.

C:\Users\Advay>taskkill /F /PID 5936 /T
SUCCESS: The process with PID 1128 (child process of PID 5936) has been terminat
ed.
SUCCESS: The process with PID 5936 (child process of PID 3676) has been terminat
ed.

but i still dont know whats there in Registry...
can u please tell me what all things i need to delete for removing the crap from my system.

im having the same process jabuck can you help me?

We can help remove Smitrem in Visa and Xp but you will need to start your own threads.

To start a thread just click "security and virus" on the right side of the page. Scroll down to the bottom of the page and fill out the form (I would not enter my email address) then type/paste your problem into the comments box click "submit follow up" (bottom of page) it to check for errors then click "confirm post".

Do not post any logs untill you are requested to do so.