I have a friend who has a laptop and has become infected with the TBHELPER.DLL She cannot access IE, therefore, cannot get to internet pages. I cannot get to her to assist her problem. What can she do to remove this infection. She does not have any Spyware/antivirus utility installed.

Try starting the computer in safe mode (tap F8 on startup, safe mode) as administrator. Right click My Computer > Properties. Click System Restore tab, shut off system restore. Go to Start > Run > Regedit Click toolbar in top, search for TBHELPER.DLL Delete any references to it. Close regedit Start > Run > msconfig Click Startup tab at top Look for and uncheck anything related to TBHELPER.DLL restart the computer. Get a good Antivirus/Antispyware program. AVG Internet security works wonders, get it at: http://esd.element5.com/affiliate.h... Thank you, Jason http://www.onestoptechnologyshop.com techsupport@onestoptechnologyshop.com

HenBang provides an uninstall option which can be accessed via the Add or Remove Programs dialog in the Windows Control Panel. The software is listed as "Rich Media". http://www.sophos.com/security/anal...