|Let’s see if we can get those executables to launch.|
Do you have access to a clean computer, so you can download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive?
Insert the removable device with the downloaded FixNCR.reg into the infected computer and open the drive in which it resides.
Double-click on the FixNCR.reg file
You should now be able to run executable programs and proceed.
Now, start the computer in Safe Mode with Networking by tapping the F8 key while it boots, and selecting this option
Download iExplore.exe or eXplorer.exe, which are renamed copies of rKill:
Save the file to the Desktop, and double-click on it. (For Windows 7, select: Run as Administrator)
Ignore any messages, and allow the file to run until the command window closes.
Without a reboot, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:
Double-click mbam-setup.exe and follow the prompts to install the program. (For Windows 7, select: Run as Administrator)
Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.
When the scan finishes, click OK in the message box, and you will see the results of the scan.
Click the Remove Selected button to get rid of the malware.
When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.
>>Please post the Malwarebytes log in your reply to see if we need any further actions.<<