Has anyone heard of this virus? Smart Engine?

October 8, 2010 at 21:06:38
Specs: Windows 7
So I foolishly installed a program that I believed my anti-virus software was telling me to install to protect my computer and it put this program/virus called Smart Engine on my computer. It appears to be a legit anti-virus program but refuses to be deleted. My fully updated anti-virus software is not registering it as a virus and I can not figure out a way to remove it from my computer because there's no uninstall program and it won't show up on my program list and I can't delete it manually because it's constantly running and therefore Windows refuses to delete it and I can't force my anti-virus to delete it so I'm currently in a rut and desperate for answers. I can't find any reference to Smart Engine online, and the site it brought me too via the "program" has been reported "once in the past 90 days" and so my internet blocked me from it. I"m guessing it's a relatively new virus as my anti-virus software isn't detecting it as malware and I've never dealt with a situation like this before.

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#1
October 9, 2010 at 07:22:59
Hello, I actually just got done removing this from my Mother's laptop, and luckily it's a fairly easy fix. First off, "Smart Engine" is actually a malware application, not a full-fledged virus or program, that's why it's not in your "Add/Remove Programs" list.

Here are the steps to remove the malware.

1.) Right click the "Smart Engine" icon on your desktop and select "Open file location". This will open the folder where the "virus" is located. You'll want to delete the extensions and files in that folder (one by one). The application for the virus can not be deleted because administrative permission is needed, so leave that one in the folder.


2.) After you have deleted the files and extensions in the folder, you should just have application for the virus remaining. Close that window and restart your computer. As it is restarting hold F8 and it will come up to a prompt screen. Arrow down to "Start Safe Mode with Networking" and press enter. Let your computer load and start up. Your desktop will look different and the icons will be larger, don't be alarmed it's just how safe mode is.

3.) Now you'll want to find the Smart Engine icon on your desktop (it might have moved in safe mode). Right click and select "Open file location". Now you should be able to delete the virus application that you left in the folder. After you delete the application, you'll want to delete the folder itself. There should be a dialog to the left of the window and the folder should be highlighted or selected. Right click and delete.

4.) Once you have deleted the application and the folder, delete the "Smart Engine" icon on your desktop and then you can empty your recycling bin to finally remove all traces of the malware. Restart your computer and you'll be set.

Good Luck!


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#2
October 9, 2010 at 11:32:34
I'm having a serious problem here, my desktop item for this program doesn't say open containg folder, when I go to properties, find the location and go to that all i can find are shortcuts to Smart Engine. Opening Smart Engine only opens the page where they say i have a ton of viruses, and everything on that just leads to a payment scheme. Please help! Smart Engine is interfering with my other scanner.

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#3
October 9, 2010 at 12:56:44
Hi I too have just been got by smart engine. Dont know how to get rid of it. Is it doing any damage. whirley

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Related Solutions

#4
October 12, 2010 at 20:21:37
I did delete it, but I guess not soon enough because I can't update my antivirus software. I have Kaspersky Internet Security and Super Anti Spyware Free Edition. Kaspersky says it fails to connect to the proxy server or something like that and Super Anti Spyware says that the my firewall is blocking it, but it's not because I told Windows firewall to allow it. I just scanned my computer with Super Anti Spyware and it detected 1536 threats described as Security.HiJack and 4 Adware.Tracking Cookies. I removed them all but still can't update.

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#5
October 12, 2010 at 21:00:30
Also, my computer is running a great deal slower than normal and programs are constantly refusing to respond

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#6
October 14, 2010 at 14:39:38
Okay so the tech service people at my school did something and it's now functioning.

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#7
November 4, 2010 at 16:57:40
I have the Smart Engine virus. I am an online court reporter student & it is wreaking havoc with my testing. My techy couldn't figure it out & referred me to this blog. I tried the beginning of your instructions but the 3 places where there are icons or whatever for the virus do no "Open file location", they just say "Open" & take me to its site where I cannot find any folders to delete. Can you please advise me at your earliest convenience. Sincerely, Kimberley Graham
biggal21@yahoo.com

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#8
January 1, 2011 at 18:30:34
SOOOOO thankful I found this blog! I had Smart Engine on my computer and with tysmith07 instructions, I FINALLY got rid of it!! In step 3 when he states "open file location" just hover over the icon and write down the location, don't click anything. Next open My Computer and search for it there. Even if all the files and folders that you deleted in the first step are back, it WILL allow you to delete all of them as long as you followed steps 1 & 2 exactly. Follow the rest of his steps and you will be golden. I am so thankful, this has been a thorn in my side since NOV! YEAH!

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#9
January 1, 2011 at 18:33:17
Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Seriously Thank you!!!! I was changing MY REGISTRY with advice from someone else and it was taking HOURS! Your fix took MINUTES and WORKED!! Thank you!

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