|FIRST: I don't know why a product was listed because that is not my product whatever the quantum blah blah thing is. |
I am really hoping that someone can help me figure out what to do. My aunt's computer was hacked into and the individual changed the administrator's password. I've done a couple of things to try and fix the problem: 1. I've gone into safe mode and tried to change it from there. It said access not granted. 2. I've tried changing it from the command screen and it said the same access not granted when i tried to change the admin password. 3. I've downloaded the Ophcrach disc but I'm kinda iffy about using it because it seems complicated and I don't want to do any further damage to my computer. I'm good at computers but far from THAT good. 4. I was able to get in to my desktop from a sub-account that I had named Jen, but was unable to do any changes because it is not an admin account. They had changed the password on that account too but I was able to get in by changing it to something else from the command screen. 5.I've tried the whole ctrl+alt+Del at startup and, of course, it said access not granted. If anyone can offer any advice, I would really appreciate it. Any answers to questions needed to solve my problem I will more than gladly provided. In advance, I truly appreciate any assistance.