got a virus from boa, now cannot install anti virus to corre

December 6, 2012 at 16:22:46
Specs: Windows 7

I logged into Bank of america, only to be caught by a virus. BOA then called me and told me I would have to change my account numbers, and to install anti virus program to correct this problem. But my computer will not allow me to access any antivirus websites!

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#1
December 6, 2012 at 19:08:08

Boot to safe mode & try to access AV sites that way. If that doesn't work, download & run Hijack This & post the log file here.

How do you know when a politician is lying? His mouth is moving.


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#2
December 6, 2012 at 20:29:29

You may have an unwanted rootkit installed. Run these 3 free progs in EXACTLY the order listed and DO NOT reboot until after the last scan
1- rkill.exe
http://www.bleepingcomputer.com/dow...
2- tdss killer
http://support.kaspersky.com/2663
3- malwarebytes
http://www.filehippo.com/download_m...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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