I spoke to ASUS tech spt yesterday, and they said that they would talk me through it, They said I wouldn't lose any of the preinstalled programmes, but will have to reinstall other programmes. They also said to back up all personal stuff.
I do gather that this process will be a long drawn out procedure, but I am please to note that all the preinstalled programmes will still be available.
I will have a go at what is suggested on the site you advised, but it did look a bit complicated, but I will thoroughly look at it when I come home.
It's a real strange problem. We are able to get to sites, but can only do that by copying site and then pasting into address box.
It's still got me beat how Microsoft and Trend didn't have an answer to it.
Thanks again mate, and will be back in touch after the weekend.