Google/Bing search sites, redirect all the time

March 28, 2012 at 16:26:21
Specs: Windows XP

Have done everything possible on my other computer, ASUS53SC, Windows 7. When using Google/Bing search engines and click on site that I want to go to, it redirects to a completely different site.. I have unintstallled/reinstalled my antivirus, have spent hours on the the tech support and to no avail. I then went to microsoft who also spent hours, trying to solve problem. Downloaded upgrade for WIN7, and the redirection virus, or what ever you may call, possibly a browser hijacker.

Has anyone come across the same thing over the past month.

Regards


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#1
March 28, 2012 at 20:05:22

do a quick scan with malwarebytes

I have unintstallled/reinstalled my antivirus, what is the name of it? List the other spyware tools have you tried?

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#2
March 28, 2012 at 20:52:36

In each case of technical support, they took control of our computer, but couldn't solve the problem. TDSKiller, Malwarebytes, and numerous other software scans were conducted by them. I am using Trend Micro Titanium Premium 2012.

The redirect site it appears to favour is "bidvertiser.com".

Maybe a complete restore by wiping it all off and reinstall using the preinstalled software, but I was hoping there maybe a quicker solution.


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#3
March 28, 2012 at 22:44:11

it is really hard to fix the problem remotely because you cannot use rkill to stop the process because it will kill the remote connection. Run these 3 progs in EXACTLY the order listed.
1- rkill.exe
http://www.bleepingcomputer.com/dow...
2- tdss killer
http://support.kaspersky.com/faq/?q...
3- Malwarebytes
http://www.filehippo.com/download_m...
Don't reboot until after the last scan

If that doesn't work, try the same in safe mode.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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Related Solutions

#4
March 29, 2012 at 18:44:24

G'day XP-User,

I am going away for a few days, and when I return I will check all these out.

Thanks for you advice, but sorry for the delay in answering as I have been flat strapped lately.

But, it seems as though the best way to overcome this problem is to wipe the computer clean and reinstall the preinstalled software and start again.

Thanks


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#5
March 29, 2012 at 18:46:00

Just trying to save you some steps...re-installing progs etc is a real hassle....

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#6
March 29, 2012 at 19:08:29

Thanks XP,

I spoke to ASUS tech spt yesterday, and they said that they would talk me through it, They said I wouldn't lose any of the preinstalled programmes, but will have to reinstall other programmes. They also said to back up all personal stuff.

I do gather that this process will be a long drawn out procedure, but I am please to note that all the preinstalled programmes will still be available.

I will have a go at what is suggested on the site you advised, but it did look a bit complicated, but I will thoroughly look at it when I come home.

It's a real strange problem. We are able to get to sites, but can only do that by copying site and then pasting into address box.

It's still got me beat how Microsoft and Trend didn't have an answer to it.

Thanks again mate, and will be back in touch after the weekend.

Regards


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#7
April 2, 2012 at 17:06:25

Are the sites you are trying to link to hosted by GoDaddy?

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#8
April 2, 2012 at 18:13:49

Hi Jesse,

Have no idea, for an example when we had the problem and each time we punched in ASUS Technical Support, and the site would come up in the Bing or Google search, it would direct to a totally different site every time. Even trying to get to Microsoft Technical Support.


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#9
April 3, 2012 at 15:47:06

Follow the advice you have already been given in #3.

It is not complicated if you take it step by step. Even if you get anything wrong it is near impossible to do any harm with those programs.

First download each of the files and "Save" them into a folder (rather than Run them).

Extract the tdss killer exe file from the zip file and save that into the same folder ready for use.

Next Install MalwareBytes and update it. Then close MalwareBytes (to be Run later).

Next double click rkill file to run it. Let it finish, closing any error boxes that pop up.

Double click the tdss killer exe file to run that too.

Finally run the MalwareBytes "program".

Let the last two remove anything they find then reboot.

Always pop back and let us know the outcome - thanks


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#10
April 5, 2012 at 06:08:04

I had enough, and visited the computer tech, and left it in their hands to do a complete recovery. I am a bit disappointed with ASUS, as we purchased the computer with a number of preinstalled softwares, and when it was recovered those preinstalled software that were on the computer originally didn't appear again. I have always believe that all these bonuse softwared are installed by ASUS.

Oh well, at least we got rid of the browser hijacker.

Thanks all for your participation.


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#11
April 5, 2012 at 07:25:21

OK, thanks for popping back to let us know.

Always pop back and let us know the outcome - thanks


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#12
April 24, 2012 at 09:49:08

I had that problem once upon a time on my computer, xp. My gf at the time had the same on hers. No antivirus or anti malware would find anything. Then, just for giggles and out of frustration, I took the router and unplugged it and hooked directly to the cable modem. Problem went away. I did a reset on the router and flashed to new firmware and never had the problem again. Talked to several guru's that claimed there was no way a router could get corrupted with redirect code, but I know what I saw......

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#13
April 24, 2012 at 10:25:32

thanks for the added info larkn...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#14
April 24, 2012 at 11:00:53

Yes, thx larkin.

Not beyond possibility that it was the reason for the issue GoodGuy was having.

Always pop back and let us know the outcome - thanks


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#15
April 25, 2012 at 00:09:16

Anyway, thanks for all who commented on my problems. I sorted it out, did a complete recovery on the computer....Thanks agains.

Consider case closed....


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#16
April 25, 2012 at 07:56:55

Pity it came to that but good to see the matter is now resolved. Thanks for letting us know the outcome.


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