|The AVG Resident Shield prevents certain programs from fixing an infection. Please disable it as follows. |
To disable the AVG Resident Shield, double click to AVG icon on the Desktop to show the AVG antivirus control center.
Click the Resident Shield
Uncheck Resident Shield Active box.
Click Save Changes.
Next, please download tdsskiller from the following link: http://support.kaspersky.com/downlo...
Save it to the Desktop.
If you cannot download the file, TDSS may be blocking the attempt. You need to download it to a clean computer and then transfer it to the infected one using an external drive or USB flash drive.
Once the file is on the Desktop, rename it. Right-click on the TDSSKiller.exe icon on the Desktop and select: Rename.
Name it a random name with the .com extension. For example, jaws.com
Now, double-click on the renamed file to launch it. If you receive a warning from Publisher: Kaspersky Lab asking if you want to run the file, please click on the Run button to allow TDSSKiller to run. If you do not receive this warning, then TDSSKiller should have started.
When TDSSKiller starts, it display a welcome screen.
Click on the Start scan button.
When the scan finishes it displays a result screen stating whether or not the infection was found on your computer.
To remove the infection, click on the Continue button. If it does not say Cure on the results screen, leave it at the default action of Skip and press the Continue button. Do not change to Delete or Quarantine as it may delete infected files that are required for Windows to operate properly.
When TDSSKiller finishes cleaning the infection, a report stating whether or not it was successful is shown.
If TDSSKiller requires a reboot to finish the cleaning process, click on the Reboot now button.
Next, Download Malwarebytes' Anti-Malware (MBAM):
Save the program to the Desktop
On the Desktop, double-click mbam-setup.exe to install the program, and follow the prompts
If an update is found, MBAM will download and install the latest.
At the main program window
Make sure the following is checked: Perform Quick Scan
Click: Scan (The scan may take some time to finish, so please be patient.)
When the scan completes, a message box appears, click OK
At the main Scanner screen:
Click on: Show Results
A screen displaying the malware found shows
Make sure everything found is checked, and click: Remove Selected
When the disinfection is complete, you may be prompted to Restart the computer. Please do so.
When MBAM finishes removing malware, a log opens in Notepad
(The log is automatically saved and can be viewed by clicking the Logs tab.)
Please provide the contents of the MBAM log in your reply.