google hijack, again

July 10, 2009 at 08:08:54
Specs: Windows XP
I've only just come across your site and a number of other users seem to have the same issue as me, namely clicking on a google search result takes me to a completely different site to the one advertised.EG: google search for "antivirus" click on "symantec.com" (4th return by google) but taken to "http://www.2009softwarereviews.net/default.aspx?Refer=7S&Keyword=antivirus".

Also CPU running at 50% or so with little or no activity iexplore.exe appears to be the culprit.

I'm certainly not a computer wiz, but am reasonably competent, so treat me gently please!
KMW


See More: google hijack, again

Report •


#1
July 10, 2009 at 08:32:57
1) Install, update database and run full scan with Malwarebytes' Anti-Malware. Attach malwarebyte full scan log, fix anything detected.

2) Run full Scan with SuperAntispyware : http://www.superantispyware.com/dow... . Fix what it detects and post summary scan log.

If I'm helping you and I don't reply within 24 hours send me a PM.


Report •

#2
July 10, 2009 at 09:53:27
I've downloaded malwarebytes, but can't seem to run the program... I even un-checked the update program and run boxes before clicking on finish incase one of those operations was hanging.

I'll try step 2, and see what happens with superantispyware.

KMW


Report •

#3
July 10, 2009 at 09:55:46
Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow:

1) Can you please post your AVZ log:
Note: Run AVZ in windows normal mode. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again. Make sure you have your web browser open in background before following the steps below.

i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

begin
ExecuteAVUpdateEx( 'http://avz.virusinfo.info/avz_up/', 1, '','','');
ExecuteStdScr(3);
RebootWindows(true);
end.


Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called virusinfo_syscure.zip inside. Upload that file to rapidshare.com and paste the link here.

Image Tutorial

2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs

   1. DDS.txt
   2. Attach.txt

Upload the logs to rapidshare.com and paste download link in your next reply.
Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

If I'm helping you and I don't reply within 24 hours send me a PM.


Report •

Related Solutions

#4
July 10, 2009 at 10:30:46

Report •

#5
July 10, 2009 at 11:18:25
Pause/stop your current firewall/antivirus/antispyware.

Download and run Kaspersky AVP tool: http://devbuilds.kaspersky-labs.com...
Once you download and start the tool:

# Check below options:

    * Select all the objects/places to be scanned. 

# Click Scan
# Fix what it detects
# Zip/Rar Scan log/Summary and upload it to rapidshare.com. Post download link in your next message.

Illustrated tutorial: http://img32.imageshack.us/img32/76...

If I'm helping you and I don't reply within 24 hours send me a PM.


Report •

#6
July 11, 2009 at 08:08:50
No objects found
Please find scan report at
http://rapidshare.com/files/2546031...

KMW


Report •

#7
July 11, 2009 at 08:16:38
Follow these steps in order numbered:

1) Download GMER: http://gmer.net/download.php
[This version will download a randomly named file (Recommended).]

2) Disconnect from the Internet and close all running programs.

3) Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.

4) Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.

5) GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)

6) If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.

7) Now click the Scan button. If you see a rootkit warning window, click OK.

8) When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log and upload it rapidshare.com. Post the download link to the uploaded file in your post.

9) Exit GMER and re-enable all active protection when done.

Note: Please give me the exact name of the file you downloaded in step 1 + post your log from step 8 in your next post.

If I'm helping you and I don't reply within 24 hours send me a PM.


Report •

#8
July 12, 2009 at 04:16:36
http://rapidshare.com/files/2549014...
rootkit activity detected
KMW

Report •

#9
July 12, 2009 at 07:36:06
--------

Report •

#10
July 13, 2009 at 12:27:40
I have a problem (see response 2).

I have downloaded and installed malwarebytes, but I can't run the program. I have downloaded superantispyware, but PC crashes when I try to install it.

I need another option

KMW


Report •

#11
July 13, 2009 at 12:32:41
Follow these Steps in order numbered. Don't proceed to next step unless you have successfully completed previous step:

1) Attach a Combofix log, please review and follow these instructions carefully.

Download it here -> http://download.bleepingcomputer.co...

Before Saving it to Desktop, please rename it to something like 123.exe to stop malware from disabling it.

Now, please make sure no other programs are running, close all other windows and pause Antivirus/Sypware programs (http://www.bleepingcomputer.com/forums/topic114351.html Programs to disable) until after the scanning and removal process has taken place.

Please double click on the file you downloaded. Follow the onscreen prompts to start the scan. Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall. It may take a while to complete scanning and this is normal.

You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after scanning has completed.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please upload that file to rapidshare.com and paste the link here.

2) Please zip up C:\qoobox\quarantine and upload it, to a filehost such as http://rapidshare.com/ Then, Private Message me the Download links to the uploaded files.

If I'm helping you and I don't reply within 24 hours send me a PM.


Report •

#12
July 14, 2009 at 11:56:53
what a complete pain all this is, but I must give you loads of thanks for helping me through all this but I think I've screwed it up.
log file at http://rapidshare.com/files/2558172...
however this is after running combofix for 2nd time, so I think initial log file was overwitten. I had Comodo antivirus stuff installed, but this was being a complete pain in the arse and I couldn't find out how to disable it... I thought I had but when running combofix 1st time, it came up with message to say antivirus still active so I removed the program before running the combofix program a 2nd time... it's that 2nd log that I've posted to rapidshare, but i think 1st run of program did the business and this log lost.

PM also sent

KMW


Report •

#13
July 14, 2009 at 12:04:59
Initial scan log found and is available here:
http://rapidshare.com/files/2558211...

KMW


Report •

#14
July 14, 2009 at 13:06:36
Uninstall Combofix by: pause Antivirus/Sypware programs (http://www.bleepingcomputer.com/forums/topic114351.html Programs to disable) > Start > run > type combofix /u > ok.

1) Run a full scan with http://www.eset.com/onlinescan/

# Check the box next to YES, I accept the Terms of Use.
# Click Start
# When asked, allow the activex control to be installed.
# Click Start
# Check below options:

    * Remove found threats
    * Scan archives
    * Scan for potentially unwanted applications (Advance Settings).
    * Enable Anti-Stealth technology (Advance Settings).

# Click Scan
# Wait for the scan to finish
# When it finishes it will create a log file here: C:\Program Files\ESET\ESET Online Scanner\log.txt
# Attach this logfile to your next message.

Illustrated tutorial: http://img155.imageshack.us/img155/...

If I'm helping you and I don't reply within 24 hours send me a PM.


Report •

#15
July 15, 2009 at 06:25:24
Following combofix I was able to run Malwarebytes. Log file for that: http://rapidshare.com/files/2560858... . 3 files found one of which was combofix quarantine (which I didn't delete), the other 2 were deleted.
eset scan inturupted by computer re-boot (I think a microsoft windows update resulted in re-boot while I was away from computer while scan was running).
anyway, eset scan log here: http://rapidshare.com/files/2560868...

Report •

#16
July 15, 2009 at 06:45:38
Still having original problem?

If I'm helping you and I don't reply within 24 hours send me a PM.


Report •

#17
July 15, 2009 at 06:57:31
certanly, when I google for antivirus and click on symantic.com I am taken to symantic website and clicking on McAfee takes me to their website, so problem does appear to be fixed.
During the course of all this I did remove Comodo from my system. Do you have a preferred antivirus system that you think I should consider as a replacement?

KMW


Report •

#18
July 15, 2009 at 07:03:49
According to individual testing kasperksy, bitdefender, norton, gdata, eset, avira and mcafee are top. Its really hard to differentiate between those it depends on what you like personal choice :). Kaspersky 2010 product line is looking really promising.

http://www.av-comparatives.org/

http://www.virusbtn.com/index

If I'm helping you and I don't reply within 24 hours send me a PM.


Report •

#19
July 15, 2009 at 07:12:33
I would suggest Avast free. I've used it for many yrs and it has the best real-time on-line protection I've found.
http://www.filehippo.com/download_a...

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#20
July 15, 2009 at 07:16:04
Thank you very much.
I bought a copy of Norton 360 this morning to install on a new laptop bought for my son who is going to university. That has 3 licences, so I think I'll install one of these.

Thanks again

KMW


Report •

#21
July 15, 2009 at 07:40:53
Norton is not my favorite choice, too much bloatware and it's real-time protection is really lacking. I have uninstalled many norton products for clients and replaced them with Avast.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •


Ask Question