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Geting rid of virus

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Name: Kzajko
Date: July 23, 2004 at 10:04:34 Pacific
OS: Win XP
CPU/Ram: Intell III 256
Comment:

Hi

I have a problem with sending emails from my Outlook.My ISP provider told me that this is a virus and I need to deinstall all programs and check my computer with antyvirus. I run Norton AV and nothing was found but still my emails can't go through. I was told that virus name is lovejoy.Have you ever heard this name? I try to run different anti virus programes but nothing works.

KZA



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Response Number 1
Name: greyknight17
Date: July 23, 2004 at 12:09:43 Pacific
Reply:

Do an online virus scan at [url=http://housecall.trendmicro.com]TrendMicro[/url] or [url=http://www.ravantivirus.com/scan]RAV Antivirus[/url]. Select the Autoclean option if you use TrendMicro.

Kevin.
Kevin's Resource Center
http://www.greyknight17.com


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Response Number 2
Name: Thresher
Date: July 23, 2004 at 17:25:49 Pacific
Reply:

Update your Av if necessary, and run it in safe mode, run the above scans in safe mode. When you get an exact file name please post it back here exactly as it is given. Also, just for safety sake, disable your system restore files:

http://download.nai.com/products/mcafee-avert/SystemHelpDocs/DisableSysRestore.htm

Thresher


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