generic host process win 32 and spoolsv.e

July 11, 2009 at 16:36:14
Specs: N/A
Hi, I am currently using microsft xp service pack 2. And
everytime I boot the computer up I get a a windows
log on, which I have never set up and the first error, a
spoolsv.exe error. It asks me to debug or cancel. After
this error I log on, as there has been no password set.
And then the generic host process win 32 comes up
and after that, the basically stops there. I am able to
get task manager up bit that's it. There is no task bar
or any applications on the desktop, just my
screensaver. I have since been using the task
manager to run some applications such as AVG and
malware bytes. To keep scanning...etc an terminating
the viruses, once scanned the computer boots normal
and works fine but still with the log on and spoolsv.exe
it is not until it has set up the generic host process win 
32 comes up. And useually there is no problem. But
recently I have had no wireless Internet as it is not
able to connect for some reason, where as my PS3
and iPhone work fine. So am guessing that there is
something on the system stopping this from

Please can someone give me some help and advice, I
hav reinstalled the belkin adaptor using the cd that
came with it and have also tried to install severally
other virus programmes, but have been unable to
completely install due to no internet connectivity. I have
even tried installing to a memory stick. But un able to.

Thanks for your help and advice in advance,


See More: generic host process win 32 and spoolsv.e

Report •

July 11, 2009 at 17:09:34
Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow:

1) Can you please post your AVZ log:
Note: Run AVZ in windows normal mode. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again. Make sure you have your web browser open in background before following the steps below.

i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

ExecuteAVUpdateEx( '', 1, '','','');

Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called inside. Upload that file to and paste the link here.

Image Tutorial

2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs

   1. DDS.txt
   2. Attach.txt

Upload the logs to and paste download link in your next reply.
Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

If I'm helping you and I don't reply within 24 hours send me a PM.

Report •
Related Solutions

Ask Question