Good morning, I have Windows Vista. I have McAfee and Stopzilla loaded on this laptop. McAfee discovers a program called generic pup.x, which it cannot completely remove. I don't know if this is a malicious file/program or not, but I do know that my laptop runs slower and freezes, and it appears at times that McAfee tries to install and reinstall itself with no direction from me. Here is the file name: C:\users\lenore\appdata\LocalLow\FunWebProducts\Installr\Cache\00761B10.exe . I have searched for this file in an attempt to remove it, but cannot find it or any programs related to Fun Web products. I have done a cleaning of temporary files, cookies, web searches, but to no avail. Any expertise is appreciated. Thanks.

Follow: 1) Install, update database and run full scan with Malwarebytes' Anti-Malware. Attach malwarebyte full scan log, fix anything detected. 2) Run full Scan with SuperAntispyware : http://www.superantispyware.com/dow... . Fix what it detects and post summary scan log. If I'm helping you and I don't reply within 24 hours send me a PM.

Thanks. Malwarebytes' Anti-Malware 1.39 Database version: 2536 Windows 6.0.6001 Service Pack 1 7/31/2009 4:10:38 PM mbam-log-2009-07-31 (16-10-38).txt Scan type: Full Scan (C:\|D:\|) Objects scanned: 217476 Time elapsed: 1 hour(s), 50 minute(s), 32 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 18 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_CLASSES_ROOT\Interface\{cf54be1c-9359-4395-8533-1657cf209cfe} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Typelib\{d518921a-4a03-425e-9873-b9a71756821e} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59c7fc09-1c83-4648-b3e6-003d2bbc7481} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68af847f-6e91-45dd-9b68-d6a12c30e5d7} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170b96c-28d4-4626-8358-27e6caeef907} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{d1a71fa0-ff48-48dd-9b6d-7a13a3e42127} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ddb1968e-ead6-40fd-8dae-ff14757f60c7} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f138d901-86f0-4383-99b6-9cdd406036da} (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWay) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully. Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 07/31/2009 at 05:41 PM Application Version : 4.27.1000 Core Rules Database Version : 4031 Trace Rules Database Version: 1971 Scan type : Complete Scan Total Scan Time : 01:17:40 Memory items scanned : 791 Memory threats detected : 1 Registry items scanned : 7949 Registry threats detected : 6 File items scanned : 29517 File threats detected : 38 Adware.Vundo/Variant-FaceSpy C:\WINDOWS\SYSTEM32\BIOXEMON.DLL C:\WINDOWS\SYSTEM32\BIOXEMON.DLL Keylogger.Spectorsoft HKLM\System\ControlSet001\Services\matenbit C:\WINDOWS\SYSTEM32\DRIVERS\MATENBIT.SYS HKLM\System\ControlSet001\Enum\Root\LEGACY_matenbit HKLM\System\controlset002\Services\matenbit HKLM\System\controlset002\Enum\Root\LEGACY_matenbit HKLM\System\CurrentControlSet\Services\matenbit HKLM\System\CurrentControlSet\Enum\Root\LEGACY_matenbit Adware.Tracking Cookie C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@insightexpressai[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@trafficmp[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@at.atwola[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@ads.techguy[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@advertising[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@ad.yieldmanager[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@smartadserver[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@doubleclick[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@www.burstbeacon[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@247realmedia[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@adserver.adtechus[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@ads.lucidmedia[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@eas.apm.emediate[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@apmebf[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@burstbeacon[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@www.googleadservices[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@bs.serving-sys[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@overture[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@xiti[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@oasn04.247realmedia[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@kontera[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@mediaplex[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@a1.interclick[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@tacoda[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@questionmarket[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@tribalfusion[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@zedo[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@www.burstnet[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@burstnet[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@serving-sys[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@revsci[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@www.halstats[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@chitika[2].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@atdmt[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@collective-media[1].txt C:\Users\Lenore\AppData\Roaming\Microsoft\Windows\Cookies\Low\lenore@interclick[2].txt

Seems like someone was key logging your computer (http://www.spectorsoft.com/keylogger.asp). All your information might have been compromised. Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow: 1) Can you please post your AVZ log: Note: Run AVZ in windows normal mode and make sure you are connected to internet. If avz.exe doesn't start, then try to rename the file avz.exe to game.pif and try to run it again. Pause/Stop your antivirus, firewall software (if any), close games, text editors and all other programs; leave Internet Explorer/Firefox running, before following the steps below. i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder. ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice. iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open. Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator. You should now see the main window of the AVZ utility. --> Please navigate to "File" => "Custom Scripts". Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click. begin ExecuteAVUpdate; end. Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script. --> Choose from the menu "File" => "Standard scripts" and mark the "Healing/Quarantine and Advanced System Investigation" check box. Click on the "Execute selected scripts" button. Automatic scanning, healing and system check will be executed. A logfile (avz_sysinfo.htm) will be created and saved in the LOG folder in the AVZ directory as virusinfo_syscure.zip. Upload virusinfo_syscure.zip to rapidshare.com and paste the link here. * It is necessary now to reboot your machine, because AVZ might disturb some program operations (like antiviruses and firewall) during the system scan. All applications will work properly after the system restart. Image Tutorial 2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs 1. DDS.txt 2. Attach.txt Upload the logs to rapidshare.com and paste download link in your next reply. Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so. In your next reply, please include download links to the following: [*] virusinfo_syscure.zip [*] DDS Logs If I'm helping you and I don't reply within 24 hours send me a PM.

Thanks. A couple of things: I am sorry...I failed to mention that I do have SpectorSoft installed on this pc purposely. Also, I bought the professional editions of malwarebytes and superantisypware. I deleted the Stopzilla program. Should I still proceed with all that you have asked for?

No need to if your problem is solved. If I'm helping you and I don't reply within 24 hours send me a PM.

Ok, here goes....Neoark Thank you thank you thank you thank you thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! McAfee is clean, no more generic pup.x!!!!!!!!!!!!!!!!!!!!!!! How can I inform the site of your great work?