Articles

Generic Host Process for Win32 Services

May 14, 2009 at 12:15:38
Specs: Windows XP-Home Edition v2002-Service Pack 3

PLEASE CAN SOMEONE HELP me...Sorry for bad English...for some few days...when I turn on my PC...a window appear saying:

"Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience."

And when I click on the options...it gives:

Error signature
szAppName : svchost.exe szAppVer : 5.1.2600.5512
szModName : msncache.dll szModVer : 4.1.1.4 offset : 0000556f

Error Report Contents
C:\DOCUME~1\user\LOCALS~1\Temp\WER85d7.dir00\svchost.exe.mdmp
C:\DOCUME~1\user\LOCALS~1\Temp\WER85d7.dir00\appcompat.txt

And I also have virus messages from "avast! 4.8 Pro."
PLEASE I seriously need your HELP...?


See More: Generic Host Process for Win32 Services

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#1
May 14, 2009 at 14:51:06

Please download Malwarebytes' Anti-Malware from one of these sites:

MalwareBytes1

MalwareBytes2

Rename the setup file, mbam-setup.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename mbam-setup.exe to tool.exe> click save.

1. Double Click tool.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.


If Malwarebytes installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.

Please download and install the latest version of HijackThis v2.0.2:


Download the "HijackThis" Installer from this link:
Hijack This

Rename the setup file, HJTInstall.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename HJTInstall.exe to tools.exe> click save.
1. Save " tools.exe" to your desktop.
2. Double click on tools.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.


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#2
May 14, 2009 at 23:04:09

THANKS for your Reply....Below the logs you asked...

--------------------------------
Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3

5/15/2009 9:24:42 AM
mbam-log-2009-05-15 (09-24-42).txt

Scan type: Quick Scan
Objects scanned: 68448
Time elapsed: 4 minute(s), 44 second(s)

Memory Processes Infected: 3
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 5
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
C:\WINDOWS\system32\reader_s.exe (Trojan.Agent) -> Unloaded process successfully.
C:\Documents and Settings\user\reader_s.exe (Trojan.Agent) -> Unloaded process successfully.
C:\WINDOWS\services.exe (Backdoor.Bot) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\restore (Rootkit.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Protect (Rootkit.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\AGprotect (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\services (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\reader_s (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\reader_s (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\reader_s (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\services\del (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\services.exe (Trojan.FakeAlert.H) -> Delete on reboot.
C:\WINDOWS\system32\reader_s.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\C.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\D.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\F.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\user\reader_s.exe (Trojan.Agent) -> Quarantined and deleted successfully.


-----------------------------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:32:58 AM, on 5/15/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.17184)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\dhcp\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Student\Microsoft Student with Encarta Premium 2008 DVD\EDICT.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\user\Desktop\tools.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin...
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [L08AXLRD_1187500] "C:\Program Files\Microsoft Student\Microsoft Student with Encarta Premium 2008 DVD\EDICT.EXE" -m
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [svc] c:\program Files\ThunMail\testabd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [svc] c:\program Files\ThunMail\testabd.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Encarta Search Bar - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O20 - Winlogon Notify: aiwimpw - C:\WINDOWS\SYSTEM32\aiwimpw.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Dhcp server (DhcpSrv) - Unknown owner - C:\WINDOWS\dhcp\svchost.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

--
End of file - 5177 bytes

----------------------------
WAITING for next Reply...


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#3
May 15, 2009 at 20:30:38

Please download ComboFix to the desktop from one of the following links:

Link1

Link 2

Link 3

Rename the setup file, combofix.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename combofix.exe to toolb.exe> click save.

Combofix is a powerful tool so follow the instructions exactly or you could damage your computer.

Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with Combofix and remove some of its embedded files which may cause "unpredictable results".
Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

In your case to run Combofix do the following:
1. Go offline turn off your Avast antivirus, and any other antispyware that you may have. Restart the computer before getting back online.
2. Run Combofix by double clicking the toolb.exe icon on your desktop and save its log.
3. Restart the computer to get the antivirus running again but leave the antispyware programs off until we get the computer cleaned.
4. Post the Combofix log.


Remember to re-enable the protection again afterwards before connecting to the Internet.


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Related Solutions

#4
May 16, 2009 at 03:54:15

jabuck...I've got a problem...
I've run Combofix...when the loading is complete...
a window appears saying:
-------------------------------------------------------------
!! ALERT !! It is NOT SAFE to continue!

The contents of the ComboFix package has been compromised.
Please download a fresh copy from:

http://www.bleepingcomputer.com/com...

Note: You may be infected with a file patching virus (Virut)
-------------------------------------------------------------

What should I do...Waiting your Reply...?


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#5
May 16, 2009 at 06:23:42

This usually means a system file has been compromised and identified. Combofix will remove the file if run and but would possibly damage the computer. Combofix can replace some system files but not the one it has identified.

This could mean that you will have to reinstall windows. Save text or pictures that you do not want to lose on the computer to a cd.

Download OTScanIt2 to your Desktop from the following link:

OTScanIt2 by oldtimer

Double-click on it to extract the files. It will create a folder named OTScanIt2 on your desktop.

Double-click on it to extract the files. It will create a folder named OTScanIt2 on your desktop.

1. Double click on OTScanIt2.exe to run it.
2. Click on Extract. Once done, when prompted. Click OK and click Close.
This is a self-extracting file...It will create a folder named OTScanIt2 on your desktop.
3. Double click on the OTScanIt2 folder to open... then double click on OTScanIt2.exe to run it.
4. Under Rookit Search, select Yes.
5. Click on Run Scan at the top left hand corner. It may take a few minutes...be patient, let it run.
When done, Notepad will open with the log file "OTScanIt.Txt" contents.
6. Please post the contents of the OTScanIt.Txt Notepad file in your next reply.


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#6
May 17, 2009 at 10:34:11

Sorry jabuck...I'm busy right now...
because of my exams...
I can't answer you for 3-2 days...
I will send you a private message later...
when I post the log file "OTScanIt.Txt" you asked...

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