Hello, I am receiving a fake security alert that tries to get me to download personal defender. The exact security alert states: Name: Sinowal.Trojan Description: Sinowal.trojan is a trojan program that records keystrokes and takes screen shots of the computer, stealing personal financial information. If you hit "enable protection" it leads you to a "Personal Defender" website. I did NOT download this. I've run my anti-virus scanner, as well as spybot and malwarebytes anti-malware. Everything appears to be cleaned up, but I'm still getting these alerts. I read a similar cleanup solution by jabuck. I have a copy of the Hijack this log and was wondering if someone could lead me through cleaning this up, as I'm not sure what to do at this point. Any help would be MUCH appreciated.

Please download Malwarebytes' Anti-Malware from one of these sites: MalwareBytes1 MalwareBytes2 1. Double Click mbam-setup.exe to install the application. 2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. 3. If an update is found, it will download and install the latest version. 4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. 5. When the scan is complete, click OK, then Show Results to view the results. 6. Make sure that everything found is checked, and click Remove Selected. 7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately. 8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. 9. Copy&Paste the entire report in your next reply. Please download and install the latest version of HijackThis v2.0.2: Download the "HijackThis" Installer from this link: Hijack This 1. Save " HJTInstall.exe" to your desktop. 2. Double click on HJTInstall.exe to run the program. 3. By default it will install to C:\Program Files\Trend Micro\HijackThis. 4. Accept the license agreement by clicking the "I Accept" button. 5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log. 6. Click "Save log" to save the log file and then the log will open in Notepad. 7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log. 8. Paste the log in your next reply. 9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

Here's the log. Thanks Again for looking at this: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 2:19:17 PM, on 12/7/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16735) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\WINDOWS\system32\nvsvc32.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\WINDOWS\system32\pctspk.exe C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Common Files\Sonic Shared\CineTray.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Documents and Settings\User\Desktop\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qwest.live.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.live.com/login.srf?id=2 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qwest.live.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin... R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin... R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qwest.live.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Qwest O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe O4 - HKLM\..\Run: [QUICKCARE] C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe /P QUICKCARE O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.exe" /background O4 - Global Startup: Sonic CinePlayer Quick Launch.lnk = C:\Program Files\Common Files\Sonic Shared\CineTray.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: Qwest Live - {76A1BD44-D042-4024-974C-91649FF5CF93} - http://qwest.live.com (file missing) (HKCU) O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls... O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishAc... O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windows... O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/g... O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe -- End of file - 6774 bytes

Are you going to post the Malwarebytes log or was there nothing found in its scan. Please download ComboFix to the desktop from one of the following links: Link1 Link 2 Link 3 Combofix is a powerful tool so follow the instructions exactly or you could damage your computer. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with Combofix and remove some of its embedded files which may cause "unpredictable results". Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask. In your case to run Combofix do the following: 1. Go offline turn off your Nortons antivirus, and any other antispyware that you may have. 2. Run Combofix and save its log. 3. Restart the computer to get the antivirus running again but leave the antispyware programs off until we get the computer cleaned. 4. Post the Combofix log. Remember to re-enable the protection again afterwards before connecting to the Internet. Double-click combofix.exe Follow the prompts. (Don't click on the window while the program is running or move the mouse, it will cause your system to hang.) Please post the log it produces.

thanks for walking me through this. It appears to have taken care of the issue. The alerts are not popping up right away and when opening up Firefox it went right into my homepage, rather than the fake "alert" page. Here is my log from the Combofix. Please let me know if there is anything else I should do. Thanks again. ComboFix 08-12-06.06 - User 2008-12-07 22:07:59.1 - NTFSx86 Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.219 [GMT -6:00] Running from: c:\documents and settings\User\Desktop\ComboFix.exe * Created a new restore point . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . c:\documents and settings\User\Application Data\Google\ggqjh22510678.exe c:\windows\system32\TDSSkwnvdovu.dat c:\windows\Sysvxd.exe . ((((((((((((((((((((((((( Files Created from 2008-11-08 to 2008-12-08 ))))))))))))))))))))))))))))))) . 2008-12-07 12:40 . 2008-12-07 14:10 <DIR> d-------- c:\program files\Spybot - Search & Destroy 2008-12-07 12:40 . 2008-12-07 13:27 <DIR> d-------- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy 2008-12-05 14:54 . 2008-12-05 14:54 <DIR> d-------- c:\program files\Malwarebytes' Anti-Malware 2008-12-05 14:54 . 2008-12-05 14:54 <DIR> d-------- c:\documents and settings\User\Application Data\Malwarebytes 2008-12-05 14:54 . 2008-12-05 14:54 <DIR> d-------- c:\documents and settings\All Users\Application Data\Malwarebytes 2008-12-05 14:54 . 2008-12-03 19:53 38,496 --a------ c:\windows\system32\drivers\mbamswissarmy.sys 2008-12-05 14:54 . 2008-12-03 19:53 15,504 --a------ c:\windows\system32\drivers\mbam.sys 2008-12-05 14:47 . 2008-12-05 14:47 <DIR> d-------- C:\_OTMoveIt 2008-12-05 12:46 . 2008-12-05 12:46 23,040 --a------ C:\chktrust.exe 2008-11-20 11:59 . 2008-11-20 11:59 <DIR> d-------- c:\program files\Citrix 2008-11-11 10:30 . 2008-11-11 10:30 <DIR> d-------- c:\documents and settings\User\Application Data\OpenOffice.org 2008-11-11 07:37 . 2008-11-11 07:37 0 --a------ c:\windows\nsreg.dat . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2008-12-08 04:07 --------- d-----w c:\program files\Symantec AntiVirus 2008-12-05 00:31 --------- d-----w c:\documents and settings\User\Application Data\Skype 2008-12-04 22:01 --------- d-----w c:\documents and settings\User\Application Data\skypePM 2008-11-05 19:47 --------- d-----w c:\program files\OpenOffice.org 3 2008-11-05 19:47 --------- d-----w c:\program files\JRE 2008-10-24 11:10 453,632 ----a-w c:\windows\system32\drivers\mrxsmb.sys 2008-10-16 20:13 202,776 ----a-w c:\windows\system32\wuweb.dll 2008-10-16 20:13 1,809,944 ----a-w c:\windows\system32\wuaueng.dll 2008-10-16 20:12 561,688 ----a-w c:\windows\system32\wuapi.dll 2008-10-16 20:12 323,608 ----a-w c:\windows\system32\wucltui.dll 2008-10-16 20:09 92,696 ----a-w c:\windows\system32\cdm.dll 2008-10-16 20:09 51,224 ----a-w c:\windows\system32\wuauclt.exe 2008-10-16 20:09 43,544 ----a-w c:\windows\system32\wups2.dll 2008-10-16 20:08 34,328 ----a-w c:\windows\system32\wups.dll 2008-10-16 20:06 268,648 ----a-w c:\windows\system32\mucltui.dll 2008-10-16 20:06 208,744 ----a-w c:\windows\system32\muweb.dll 2008-09-30 22:43 1,286,152 ----a-w c:\windows\system32\msxml4.dll 2008-09-15 11:57 1,846,016 ----a-w c:\windows\system32\win32k.sys . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2003-02-10 4501504] "QUICKCARE"="c:\program files\Qwest\QuickCare\bin\sprtcmd.exe" [2007-05-09 198800] "ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-11-21 52840] "vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2007-03-14 125632] "QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-03-28 413696] "iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-03-30 267048] "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792] "CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2007-04-03 1603152] "SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2006-10-25 210472] "OpwareSE4"="c:\program files\ScanSoft\OmniPageSE4\OpwareSE4.exe" [2007-02-04 79400] "nwiz"="nwiz.exe" [2003-02-10 c:\windows\system32\nwiz.exe] "PCTVOICE"="pctspk.exe" [2003-02-24 c:\windows\system32\pctspk.exe] c:\documents and settings\All Users\Start Menu\Programs\Startup\ Sonic CinePlayer Quick Launch.lnk - c:\program files\Common Files\Sonic Shared\CineTray.exe [2006-07-25 114688] [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus] "DisableMonitoring"=dword:00000001 [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile] "EnableFirewall"= 0 (0x0) [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List] "%windir%\\system32\\sessmgr.exe"= "%windir%\\Network Diagnostic\\xpnetdiag.exe"= "c:\\Program Files\\iTunes\\iTunes.exe"= "c:\\Program Files\\Skype\\Phone\\Skype.exe"= R3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2008-09-06 99376] S3 SavRoam;SAVRoam;"c:\program files\Symantec AntiVirus\SavRoam.exe" [2007-03-14 116416] *Newly Created Service* - CATCHME *Newly Created Service* - PROCEXP90 . Contents of the 'Scheduled Tasks' folder 2008-10-26 c:\windows\Tasks\AppleSoftwareUpdate.job - c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 16:57] . - - - - ORPHANS REMOVED - - - - HKCU-Run-MsnMsgr - c:\program files\MSN Messenger\MsnMsgr.exe HKCU-Run-vidxhp - c:\documents and settings\User\Application Data\Google\ggqjh22510678.exe . ------- Supplementary Scan ------- . uStart Page = hxxp://login.live.com/login.srf?id=2 mStart Page = hxxp://qwest.live.com uInternet Settings,ProxyOverride = <local> IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 FireFox -: Profile - c:\documents and settings\User\Application Data\Mozilla\Firefox\Profiles\c7dvqlqb.default\ FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://www.ilovestillwater.com/ FF -: plugin - c:\program files\iTunes\Mozilla Plugins\npitunes.dll . ************************************************************************** catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2008-12-07 22:10:48 Windows 5.1.2600 Service Pack 2 NTFS scanning hidden processes ... scanning hidden autostart entries ... scanning hidden files ... scan completed successfully hidden files: 0 ************************************************************************** . Completion time: 2008-12-07 22:12:31 ComboFix-quarantined-files.txt 2008-12-08 04:11:43 Pre-Run: 5,723,959,296 bytes free Post-Run: 5,919,100,928 bytes free WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe [boot loader] timeout=2 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS [operating systems] c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect 123 --- E O F --- 2008-12-05 14:13:33

Sounds good, you should do this clean-up. Empty the restore folder. Go to start>control panel>system>system restore tab>check the box beside "turn off system restore>apply (takes a minute)>ok. Go back and uncheck the box to turn system restore back on>apply>ok. Download ATF Cleaner from this link: http://www.majorgeeks.com/ATF_Cleaner_d4949.html Run ATF-Cleaner Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. Run an online scan with Kaspersky from the following link: Kaspersky Online Scanner Note: If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component 1. Click Accept, when prompted to download and install the program files and database of malware definitions. 2. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes. 3.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan. 4. Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. 5. Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined. 6. Click View scan report at the bottom. 7. Click the Save Report As... button. 8. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply. **Note** To optimize scanning time and produce a more sensible report for review: Close any open programs. Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan. Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

Should I be taking the same steps as Jaynaz? My Netscape Nav. 9x has ramdom sites opening new tabs.