jsnh1964 January 16, 2009 at 06:16:33 Specs: Windows XP, unknown
A family member brought over their computer for me to look at. Its an older model computer not sure of the specs. They got that "antivirus 2009" virus that took over their computer so I used a malware program to remove it (which I recently did to my own comp when it was infected) It seemed to stop the antivirus 2009 from popping up every couple of min so I thought it was all fixed. So I rebooted comp and now every time it boots to the desktop the explorer.exe keeps reloading every 10-15 seconds. I cant run any programs from the desktop since it reloads so fast I cant click on anything. I DO NOT have a restore disk or any kind of disk for this computer since they bought it used off someone. I went into safe mode and it does the same thing. Any suggestions? I searched around online and it seems to be a virus but how do I remove it if I cant get into any programs to run anything? Any help would be appreciated. Thanks
I tried to run Malwarebytes' Anti-Malware which is the program I originally used to clean the "antivirus 2009" but since the desktop keeps reloading it doesnt give me enough time to click on any programs to run them. I tried going to "run" and run the program that way but it doesnt do anything. It shows it is running under processes but there is nothing on the screen. Is there another way to run it?
tried safe mode....it does the same thing...desktop reloading over and over. I also tried a system restore and it wouldnt work. Said it couldnt restore it. I think I am not going to be able to do anything without a restore disk. Is there a way to go into DOS to do something? I can do alt ctrl del and get to RUN...(tried running the programs that way and they still wouldnt work)thanks for all the suggestions!
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