Everything has a virus/firewall keeps shutting off

August 23, 2013 at 10:42:08
Specs: Windows 7
I am going to lose it. I can't download pictures, attachments in e-mail, it keeps saying there is a virus and it has been deleted. Also, every couple minutes my McAfee pops up and says the firewall has been shut off. I am no I.T. expert.....I just have some attachments I have to get into in e-mail. Please help!!!

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August 23, 2013 at 12:10:44
Try running a full virus scan from safe mode with the internet disconnected. And you might wanna consider dumping McAfee & replacing it with one of the freebies that actually work (AVAST, AVG, BitDefender, Microsoft Security Essentials, etc).

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August 23, 2013 at 14:58:15
"IT keeps saying there is a virus"

What exactly is saying this?

You might have collected one of those scam Antivirus infections.

Always pop back and let us know the outcome - thanks

message edited by Derek

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August 23, 2013 at 17:54:04
".I just have some attachments I have to get into in e-mail"
You can't from this computer, you are infected & it is doing it's job. Specialized programs are now needed to clean the comp.

1: Download & run Unhide
To run Unhide, simply download it to your desktop and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
Copy & Paste the contents of the log. Let me know if it doesn't produce a log please.

2: Reboot

3: Run RogueKiller
Official tutorial
Download & SAVE to your Desktop.
Quit all programs that you may have started.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7/8, right-click and select "Run as Administrator to start"
For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop
Exit/Close RogueKiller.

message edited by Johnw

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Related Solutions

August 23, 2013 at 23:42:08
Hi smile4lisa,

Download malwarebytes using a different system and copy the setup on a flash drive.

Use the link mentioned below to download malwarebytes:


Restart the system and tap F8 for advance boot options. Select Safe Mode and hit enter.

Connect the flash drive and install malwarebytes. Perform a complete scan and remove virus.

Restart the system.

If the system still does not work properly, create a new user profile using the link mentioned below:


Thanks & Regards
Manshu S

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