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email virus w32klez
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Original Message
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Name: Janna
Date: September 6, 2002 at 20:48:06 Pacific
Subject: email virus w32klez
OS: Microsoft WindowsXP Home
CPU/Ram: Celeron 1.70 GHz Rams 25
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Comment: I have microsoft outlook express. I can no longer delete my emails they will not go away. A tech said I had this virus. How do I get rid of it? Please help!!! All my virus scans do not detect a virus. What exactly does this virus do to your systems? Everything else is working fine for now.
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Response Number 1
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Name: Jimn Beau
Date: September 6, 2002 at 20:56:47 Pacific
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Reply: (edit)You can go to TrendMicro.com and do the on-line scan(House Call).That should tell you if you have the virus.If you have Klez virus,there are removal tools available at various web-sites.wilders.org may have one under the free tools section.Symantec.com(the makers of Norton Anti-virus programs) may have an online scan and removal tool also.Good Luck.JB
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Response Number 2
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Name: capt
Date: September 6, 2002 at 20:59:11 Pacific
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Reply: (edit)The best removal tools are at the Symantec or Webattack(specialized removal tools) websites. You can use the scans at Trend Micro, Symantec and Mcafee to detect the virus. One of the things the KLEZ does is disable your antivirus software. Make sure you disble "system restore" to remove the virus. The virus files are identified by wink.exe. Take care and all the best!
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Response Number 3
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Name: janna
Date: September 6, 2002 at 22:11:48 Pacific
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Reply: (edit)ok guys I have ran Panda, Housecall, security space, AVG, and Norton all anti virus scans. Noone has picked up a virus! I have disabled system restore before running all of them. I have changed my security settings and internet options. I still cannot deleted my emails in no shape way or form! I can send mail and recieve it. I have contacted all addresses and noone has recieved any virus. How do you know if you have the virus. I dont know what to look for or where to look. Help!!
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Response Number 4
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Name: capt
Date: September 7, 2002 at 07:22:10 Pacific
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Reply: (edit)What firewall do you use? Check the settings for Outlook Express. Open Outlook Express>Tools>Options>Maintenance and use clean up now. I have all these settings blank. Then go to security and make sure you have restricted, warm me and do not allow selected. Then go to read and disable the preview pane. Then select view and select layout and disable the preview pane. Check your account setting to make sure there are no changes to it. If you still cannot delete the old email try a anti trojan program like Agnitum's Tauscan for a 30 day trial. All the best!
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Response Number 5
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Name: Outlook Tech
Date: September 8, 2002 at 20:46:30 Pacific
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Reply: (edit)It may just be your OE identity is damaged, try creating a new one and import the emails from the old one.
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Response Number 6
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Name: Rolf
Date: September 9, 2002 at 03:56:06 Pacific
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Reply: (edit)Hi
I tried to upgrade IE and OE with latest versions compatible with my OS.
(after running different download-cleaning from Symantec and Panda).
Y E S!, the emails now could be deleted!
B U T now I cannot open and read emails at all...(old or new, even before I´ve sent them away)
???Someone???
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