|Dear Tech Support,|
Please see this cut and paste below from my email account on yahoo.com. My wife and I both use this account although I primarily use it to look for jobs with. And my wife since I am in the Middle East will at times log in and send out my resume to jobs she has seen on-line for me also.
As you can see the first line (GREEN is RIGHT, sorry I see the colors are not showing up either ) is one we prepared and is also identical to my/our email signature when I/we sign off on an email. However, the second line (RED is WRONG) we do not know where it came from. We suspect we know who did this because someone close to me would have to know what a QEP is, etc.
The email program just starting sending emails in this manner with the QEP at the front of the email address even though we have nothing put on-line like this in any of the filled in lines/areas or signatures or contact address book information for myself.
So we think that perhaps someone has logged in to my yahoo.com and put some sort of tracking device or spy-ware on that "new email address" that is now showing up in my/our Yahoo.com account when we send something out. My email address now shows up ALL the time with the QEP at the front of my email name address.
I/we can't seem to stop it because I/we don't know how it got there. I/we have several anti-virus and anti-spy ware programs running on our computers, and it doesn't make any difference which computers we use because it is affixed to the yahoo.com email address for me now in my/our account. WHAT DO WE DO? THE ANTI-PROGRAMS ARE PICKING UP NOTHING FROM THIS BUT WE DIDN'T DO THIS AND DON'T KNOW HOW IT GOT INTO MY/OUR EMAIL ACCOUNT.
Can you tell me/us what it does? How do I/we get rid of it? And how could someone place it there in the email address area? Would they have had to be inside my/our email account to do this? Or send something remotely to my email account that would open on it's own or perhaps as a hidden spy-ware on a spam email, etc.? I/we are mystified!
This sender is DomainKeys verified
"Mark K. Sands, QEP" <email@example.com> (RIGHT)
"QEPMark K. Sands" <firstname.lastname@example.org> (WRONG)
We would appreciate a response. If we didn't send this to the right place on computing.net would you kindly forward it to that place for us?
Please write to me/us back in my wife's email address because we don't want the response going back to my/our email account. We changed the password immediately on my yahoo.com account. But we have a son whom we are not on good terms, that has mental problems yet is a genius with computers and he has crashed 5 of our computers in the past, attached the banker's password virus to our anti-virus software on one of our computers, sent remote printing to our printers to use up our ink cartridges,used the "aerosol" program to spy on our phone calls and record them to his CPU, etc. And two were crashed within 4 days of each other after he found out we replaced the one he crashed with a "Burp" then the next time it was the "Raspberries" sound on New Years Day.
Please help us. We are not programmers or this tech savvy by any means. Any attention or help would be appreciated or direction where to write if you can't help us would be wonderful.
Thank you kindly in advance. We are at wits end and don't know how to protect ourselves from this sort of stuff, as he has hacking softwares to break and crack passwords, etc. We can't seem to keep him out of our accounts.
P.S. We see, and so I have removed my email address and will check back here for an answer.
Thanks very much!