My name's Simon Baker and I am the new Online
Community Liaison for Blitware. As you may know, Blitware
is a fairly young company and as such, we've had our heads
buried in research and development for the past two years.
We're glad that we've been able to help so many people with
their computer challenges, but we also realize that we're not
perfect and that not all people who have had difficulties using
our products have come to us through our online customer
support system. We're trying to be proactive in seeking out
those customers online (hence my title) in an effort give the
best customer support possible.
As I read your comments here, I'm disappointed that I wasn't
able to address your concerns earlier. I can reassure you
that we are indeed a legitimate company and that we stand
behind our products. Having said that, we do realize that
"bugs" are inevitable in software development and we greatly
appreciate learning about what bugs people may be
discovering in our applications. If you come across
difficulties using our software or instances that you feel are
related to a bug or glitch, please don't hesitate to contact us
here: http://support.blitware.com/ . Of course, you are
welcome to email me directly as well and I will pass on your
concerns to the appropriate department at Blitware.
Sharkattak, I'm sorry that you had such a negative
experience with one of our applications. The product issue
that you mentioned was brought to our attention by one of
our customers through our online customer support system.
Thanks to them we were able to isolate the bug and fix it.We
sincerely apologize to you for the inconvenience and
frustration you experienced. Your post seems to indicate that
you received a full refund but if you feel that your interaction
with us has not been resolved to your satisfaction, please
don't hesitate to contact me.
I look forward to being of service and very much appreciate