Hi, Hope someone can help, for some reason I am now getting a selection of pop ups that are driving me mad, one of them is DriveCleaner and another is PCTurbo Pro, I get a pop up saying I need these pieces of software and when I click no or to cancel them they try to re-direct me to their sites, can anyone help me get rid of these. Hope someone can help PLEASE!!! Regards

Please download ATF-Cleaner to your desktop from this link http://www.atribune.org/content/view/19/2/ We will need it later in safe mode Download and install AVG Anti-Spyware We will need this later in safe mode Be sure to update AVG Anti- Spyware Please post a Hijack This log so that the files associated with the virus/spyware/hijacker can be identified. Please download HJTsetup.exe from this link http://www.thespykiller.co.uk/files/HJTsetup.exe to your desktop. Doubleclick on the HJTsetup.exe icon on your desktop. By default it will install to C:\Program Files\Hijack This. Continue to click "next" in the setup dialogue boxes until you get to the "Select Addition Tasks" dialogue. Put a check by "Create a desktop icon" then click "Next" again. Continue to follow the rest of the prompts from there. At the final dialogue box click "Finish" and it will launch Hijack This. Click on the "Do a system scan and save a logfile" button. It will scan and the log should open in notepad. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log and post it in this thread. Do not fix anything yet unless you know what you are doing. This is a powerful tool that can crash the computer if used improperly. Please download SmitFraudFix from this link http://siri.urz.free.fr/Fix/Smitfra... Then extract the contents to your desktop. !!!! Only run option #1 as runing the other options on an uninfected computer will damage the desktop.!!!! Open the "SmitfraudFix" folder and double-click "smitfraudfix.cmd" Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present). Please copy/paste the content of that report into your next reply. Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

Hi Jabuck, Thanks for the assistance I have downloaded everything else that you have asked me to, here is my HiJack log -: Logfile of HijackThis v1.99.1 Scan saved at 07:18:48, on 2/15/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.5730.0011) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\WINDOWS\system32\basfipm.exe C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe C:\WINDOWS\system32\inetsrv\inetinfo.exe C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\system32\r_server.exe C:\Program Files\Sophos\AutoUpdate\ALsvc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\SQLAGENT90.exe C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.exe C:\Program Files\Apoint\Apoint.exe C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe C:\Program Files\QuickTime\qttask.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Apoint\Apntex.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe C:\Program Files\Red Gate\SQL Prompt\RedGate.SQLPrompt.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.exe C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\PROGRA~1\MOZILL~1\FIREFOX.exe C:\Program Files\MSN Messenger\usnsvc.exe C:\Program Files\Microsoft Office\OFFICE11\WINWORD.exe C:\Documents and Settings\p-dodgson\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://dellsearchedit.myway.com/sam... R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?Lin... R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin... R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.9.200.136:4488 R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll (file missing) O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe" O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Bluetooth Manager.lnk = ? O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: SQL Prompt.lnk = C:\Program Files\Red Gate\SQL Prompt\RedGate.SQLPrompt.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/... O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?Lin... O16 - DPF: {63DF43C2-469A-41F3-B119-17B1ACE8BB34} (Sony SNC-RZ30 Image Viewer) - http://213.201.96.155/home/SonySncR... O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://camaras.costablanca.org/Axis... O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/sj/en/che... O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = na-inspections.com O17 - HKLM\Software\..\Telephony: DomainName = na-inspections.com O17 - HKLM\System\CCS\Services\Tcpip\..\{081EF10E-F4A9-4C14-B543-2A9C54372C1E}: NameServer = 192.9.200.1 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = na-inspections.com O17 - HKLM\System\CS1\Services\Tcpip\..\{081EF10E-F4A9-4C14-B543-2A9C54372C1E}: NameServer = 192.9.200.1 O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = na-inspections.com O17 - HKLM\System\CS3\Services\Tcpip\..\{081EF10E-F4A9-4C14-B543-2A9C54372C1E}: NameServer = 192.9.200.1 O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: SQL Server FullText Search (MSSQLSERVER) (msftesql) - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe" -s:MSSQL.1 -f:MSSQLSERVER (file missing) O23 - Service: SQL Server (MSSQLSERVER) (MSSQLSERVER) - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sMSSQLSERVER (file missing) O23 - Service: SQL Server Analysis Services (MSSQLSERVER) (MSSQLServerOLAPService) - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe" -s "C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\Config (file missing) O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Remote Administrator Service (r_server) - Unknown owner - C:\WINDOWS\system32\r_server.exe" /service (file missing) O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: Sophos AutoUpdate Service - Sophos plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe O23 - Service: SQL Server Agent (MSSQLSERVER) (SQLSERVERAGENT) - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\SQLAGENT90.exe" -i MSSQLSERVER (file missing) O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe Here is my SmitfraudFix Log -: SmitFraudFix v2.142 Scan done at 7:21:14.46, Thu 02/15/2007 Run from C:\Documents and Settings\p-dodgson\Desktop\smit\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in normal mode »»»»»»»»»»»»»»»»»»»»»»»» hosts »»»»»»»»»»»»»»»»»»»»»»»» H:\ »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32 »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\p-dodgson »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\p-dodgson\Application Data »»»»»»»»»»»»»»»»»»»»»»»» Start Menu »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\P-DODG~1\FAVORI~1 »»»»»»»»»»»»»»»»»»»»»»»» Desktop »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0] "Source"="About:Home" "SubscribedURL"="About:Home" "FriendlyName"="My Current Home Page" »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler !!!Attention, following keys are not inevitably infected!!! SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLs"="" »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!! [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"="" »»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32-huy32 »»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection »»»»»»»»»»»»»»»»»»»»»»»» End Thanks again, Philip

Go to start>control panel>add/remove programs and uninstall these programs if found: Drive Cleaner PCTurbo Pro Navigate to and delete these folders if found: C:\Program Files\Drive Cleaner C:\Program Files\PCTurbo Pro Run hijack This, close all windows and browsers except Hijack This, place a check to the left of the following items and press "fix checked": O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) Empty the restore folder. Go to start>control panel>system>system restore tab>check the box beside "turn off system restore>apply (takes a minute)>ok. Go back and uncheck the box to turn system restore back on>apply>ok. Next, please reboot your computer in Safe Mode by doing the following : Restart your computer After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually; Instead of Windows loading as normal, a menu with options should appear; Select the first option, to run Windows in Safe Mode, then press "Enter". Choose your usual account. Run ATF-Cleaner from safe mode.Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. In Safe Mode, run AVG Anti-spyware and click on the Scanner tab at the top. Click the "Settings" tab and then change the recommended action to Quarantine and click Automatically generate report after every scan. Click back to the "Scan" tab and then click on Complete System Scan. This scan can take quite a while to run, so be prepared. AVG Anti-Spyware will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVG Anti-Spyware will display "All actions have been applied" on the right hand side. Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (like on the Desktop). Post the AVG-Anti-Spyware report. Please download ComboFix to the desktop from this link: http://download.bleepingcomputer.com/sUBs/combofix.exe Double-click combofix.exe Follow the prompts. (Don't click on the window while the program is running, it may cause your system to hang.) Please post the combofix.txt log. Your java is out of date. Download the latest version of http://java.sun.com/javase/downloads/index.jsp Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications". Click the "Download" button to the right. Check the box that says: "Accept License Agreement". The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java. Check any item with Java Runtime Environment (JRE or J2SE) in the name. It should have the "coffee cup" icon next to it. Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions. Reboot your computer once all Java components are removed . Then from your desktop double-click on jre-1_6_0-windowsi586-p.exe to install the newest version.

Hi there, I have carried out all the instructions as posted, this is my log from AVG Anti-Spyware AVG Anti-Spyware - Scan Report + Created at: 20:19:49 15/02/2007 + Scan result: Nothing found. ::Report end When I tried to run the Combofix.exe, I got the following message The tool, ComboFix has been temporarily withdrawn. The author discovered a rootkit infection that will intefere with ComboFix's running. This will cause Combofix to be UNSAFE FOR USE on your machine. Even if you manage to find a mirror for the tool, PLEASE DO NOT RUN THIS TOOL Apologies for any inconvenience caused Do you think all these instructions have now got rid of my problem, I did notice that I got the pop up's most of the time while going to my email which is www.blazemail.com do you think it might have something to do with this site. Thanks again for your help. Philip

If you found those programs and uninstalled them you most likely got rid of the problem.

How was it? Is it gone? These procedure should work fine. There is also other methods to manually remove the registry entries just like the instructions from DriveCleanerRemoval.