When I downloaded Service Pack 2 earlier this week, after I restarted, I lost the ability to access My Computer, My Documents, Control Panel, etc. and when I would try, I would receive the Dr. Watson Debugger error. I have run Ad-Aware, SpyBot and Spysweeper (and have quarantined and removed a number of files) and have had Symantec Antivirus/Firewall for over a year now but I'm still having problems. From my internet searches, it sounds like I have a virus. Can anyone help me and tell me what I need to do? (and in detail please! I don't want to mess up my computer more than it already is!) I can provide a Hijack log list if needed.

Thanks
Heather

reboot in safe mode (f8)

if needed turn off system restore,

scan for virus and spyware again,
empty temp folders,
empty temporary internet files,
empty trash

run scandisk/error checker
anilize with defragmenter,

...
:)

Check out the following link. It'll tell you all you need to know about this problem, and tells you step by step instructions on how to kill it.. It's not easy, but will cure it. www.thenerdnetwork.net/forums/viewtopic.php?t=3086