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Don't know how to remove virus

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Original Message
Name: emilyf86
Date: December 10, 2007 at 22:10:11 Pacific
Subject: Don't know how to remove virus
OS: Windows XP
CPU/Ram: ?
Model/Manufacturer: dell
Comment:

I have a Dell Inspiron with Windows XP. And I'm pretty sure I have a virus. These are the symptoms:

1. I have Norton Symantec Virus scan. When I have tried to run it, it came up with an error. Now it is not even on my computer anymore. Very strange.
2. Adaware doesn't fine any trojans or malware on my computer. It found a few cookies, which I had cleaned.
3. My email (hotmail and school emails) does not work. I get an error everytime I try to login.
4. Facebook does not work. I try to login and get an error. This also happens with some other sites.
5. I cannot access citrix, which is a server for my school.
I have zonealarm, which is a firewall. It has a few programs blocked which I do not recognize such as xrun.exe, engine.exe, A~nsisu_.exe, jusched.exe, qmpsetup_win_ie_03070901.exe

I am at loss for what to do, if anyone knows the answer to how to get my computer back up and running, I would love you forever. My email is intensejourney at hotmail.com


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Response Number 1
Name: AlwaysWillingToLearn
Date: December 11, 2007 at 05:03:21 Pacific
Subject: Don't know how to remove virus
Reply: (edit)

download and install
spybot serach & destroy 1.5 (NEW)
http://www.safer-networking.org/en/...

AVG Free
http://free.grisoft.com/

AVG Anti spyware
http://free.grisoft.com/doc/29116/u...

AVG Anti rootkit
http://free.grisoft.com/doc/29116/u...

Lavasoft adaware 2007 free
http://www.lavasoftusa.com/products...

CW Shredder standalone
http://www.intermute.com/products/c...

ATF Cleaner
http://www.majorgeeks.com/ATF_Clean...

run the updates for all of these programs, then go into safe mode and run them one by one not all at the same time. If you have another Anti virus tool then remove that before installing AVG free.

Also go to Start >> Run type: msconfig
look at all the enterys under the STARTUP tab and carefully deselect those you believe are Malicious, if you are unsure type them on here and we can instruct weather to remove or not.


do this and then come back with results.



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Response Number 2
Name: antivirus-experts
Date: December 15, 2007 at 06:52:09 Pacific
Subject: Don't know how to remove virus
Reply: (edit)

Try Kaspersky it is the best antivirus rank no.2 in the world http://www.free-antivirus-experts.c...

Download and scan your drive.

http://www.free-antivirus-experts.com

Best Free Antivirus Software, Spyware, Free Antivirus, Free Advice from Experts


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