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dns changer HELP!!!!!!!!!

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Name: dave1599
Date: November 24, 2008 at 21:12:18 Pacific
OS: vista home premium
CPU/Ram: 2038
Product: dell MM061 inspiron 6400
Comment:

hi
ive found that i have a trojan dnschanger virus on my computer, it stops me from getting any updates from microsoft or anti-virus, i have tried just about everything i can think of to remove it even going so far as to reformatting which did not, help!!!!!! here is malwarebytes scan please help


Malwarebytes' Anti-Malware 1.30
Database version: 1306
Windows 6.0.6000

25/11/2008 05:08:00
mbam-log-2008-11-25 (05-08-00).txt

Scan type: Quick Scan
Objects scanned: 40697
Time elapsed: 1 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.108 85.255.112.117 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2be1cfe3-5f62-495c-a390-d7691ca53bc1}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.108 85.255.112.117 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.108 85.255.112.117 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{2be1cfe3-5f62-495c-a390-d7691ca53bc1}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.108 85.255.112.117 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Administrator\AppData\Local\Temp\IXP001.TMP\ESKBKSO.sys (Trojan.Agent) -> Delete on reboot.




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Response Number 1
Name: jabuck
Date: November 25, 2008 at 08:24:39 Pacific
Reply:

Download SDFix.exe and save it to your Desktop.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with SDFix or remove some of its embedded files which may cause "unpredictable results".
Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Remember to re-enable the protection again afterwards before connecting to the Internet.

1.Double click SDFix.exe and choose Install to extract it to its own folder on the Desktop. Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
2. Open the c:\SDFix folder and double click RunThis.cmd to start the script.
Type Y to begin the script.
It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
3. Your system will take longer that normal to restart as the fixtool will be running and removing files.
When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
4. Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt


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Response Number 2
Name: dave1599
Date: November 25, 2008 at 12:53:34 Pacific
Reply:

ok sdfix done heres the report. the report says it gone its not the computers still infected
and I'd like to say thank you for your help

[b]SDFix: Version 1.240 [/b]
Run by Dave on 25/11/2008 at 20:31

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

[b]Checking Services [/b]:


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


[b]Checking Files [/b]:

No Trojan Files Found


Removing Temp Files

[b]ADS Check [/b]:


[b]Final Check [/b]:

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-25 20:38:53
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


[b]Remaining Services [/b]:


Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

[b]Remaining Files [/b]:

[b]Files with Hidden Attributes [/b]:


[b]Finished![/b]


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Response Number 3
Name: jabuck
Date: November 25, 2008 at 14:29:20 Pacific
Reply:

We need to run another scan but need to see a Hijack This log first.

Please download and install the latest version of HijackThis v2.0.2:


Download the "HijackThis" Installer from this link:
Hijack This


1. Save " HJTInstall.exe" to your desktop.
2. Double click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.


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Response Number 4
Name: dave1599
Date: November 25, 2008 at 22:18:34 Pacific
Reply:

ok heres the hijack this report

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 06:13:39, on 26/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\Avira Premium Security Suite\sched.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Avira\Avira Premium Security Suite\avguard.exe
C:\Program Files\Avira\Avira Premium Security Suite\avesvc.exe
C:\Program Files\Avira\Avira Premium Security Suite\avmailc.exe
C:\Program Files\Avira\Avira Premium Security Suite\AVWEBGRD.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.8472\GoogleToolbarNotifier.exe
C:\Documents and Settings\Dave\Desktop\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\Avira Premium Security Suite\avgnt.exe" /min
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.exe (User 'Default user')
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Avira Premium Security Suite Firewall (AntiVirFirewallService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avfwsvc.exe
O23 - Service: Avira Premium Security Suite MailGuard (AntiVirMailService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avmailc.exe
O23 - Service: Avira Premium Security Suite Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\sched.exe
O23 - Service: Avira Premium Security Suite Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avguard.exe
O23 - Service: Avira Premium Security Suite WebGuard (antivirwebservice) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\AVWEBGRD.exe
O23 - Service: Avira Premium Security Suite MailGuard helper service (AVEService) - Avira GmbH - C:\Program Files\Avira\Avira Premium Security Suite\avesvc.exe

--
End of file - 3795 bytes


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Response Number 5
Name: jabuck
Date: November 26, 2008 at 07:29:46 Pacific
Reply:

Please download ComboFix to the desktop from one of the following links:

Link1

Link 2

Link 3

Combofix is a powerful tool so follow the instructions exactly or you could damage your computer.

Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with Combofix and remove some of its embedded files which may cause "unpredictable results".
Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

In your case to run Combofix do the following:
1. Go offline turn off your Avira antivirus, and any antispyware that you may have.
2. Run Combofix and save its log.
3. Restart the computer to get the antivirus running again but leave the antispyware programs off until we get the computer cleaned.
4. Post the Combofix log.


Remember to re-enable the protection again afterwards before connecting to the Internet.

Double-click combofix.exe
Follow the prompts.
(Don't click on the window while the program is running or move the mouse, it will cause your system to hang.)
Please post the log it produces.


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Response Number 6
Name: dave1599
Date: November 26, 2008 at 09:06:03 Pacific
Reply:

ok heres the combofix report

ComboFix 08-11-26.03 - Dave 2008-11-26 16:58:14.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1685 [GMT 0:00]
Running from: c:\documents and settings\Dave\Desktop\ComboFix.exe
* Created a new restore point

[COLOR=RED][B]WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !![/B][/COLOR]
.

((((((((((((((((((((((((( Files Created from 2008-10-26 to 2008-11-26 )))))))))))))))))))))))))))))))
.

2008-11-25 22:00 . 2008-11-25 22:00 <DIR> d--h----- c:\windows\msdownld.tmp
2008-11-25 22:00 . 2008-11-25 22:00 <DIR> d-------- c:\program files\Google
2008-11-25 21:58 . 2006-09-06 16:43 22,752 --a------ c:\windows\system32\spupdsvc.exe
2008-11-25 21:40 . 2008-11-25 21:40 <DIR> d-------- c:\program files\Malwarebytes' Anti-Malware
2008-11-25 21:40 . 2008-11-25 21:40 <DIR> d-------- c:\documents and settings\Dave\Application Data\Malwarebytes
2008-11-25 21:40 . 2008-11-25 21:40 <DIR> d-------- c:\documents and settings\All Users\Application Data\Malwarebytes
2008-11-25 21:40 . 2008-10-22 16:10 38,496 --a------ c:\windows\system32\drivers\mbamswissarmy.sys
2008-11-25 21:40 . 2008-10-22 16:10 15,504 --a------ c:\windows\system32\drivers\mbam.sys
2008-11-25 20:30 . 2008-11-25 20:30 <DIR> d-------- c:\windows\ERUNT
2008-11-25 20:29 . 2008-11-25 22:35 <DIR> d-------- C:\SDFix
2008-11-25 20:29 . 2008-11-25 20:29 <DIR> d-------- c:\documents and settings\Administrator
2008-11-25 20:19 . 2008-11-25 20:19 <DIR> d-------- c:\program files\Avira
2008-11-25 20:19 . 2008-11-25 20:19 <DIR> d-------- c:\documents and settings\All Users\Application Data\Avira
2008-11-25 20:19 . 2008-05-07 14:20 71,592 --a------ c:\windows\system32\drivers\avfwot.sys
2008-11-25 20:19 . 2008-05-07 10:51 71,464 --a------ c:\windows\system32\drivers\avfwim.sys
2008-11-25 20:10 . 2004-08-03 23:08 26,496 --a--c--- c:\windows\system32\dllcache\usbstor.sys
2008-11-25 20:09 . 2008-11-25 20:09 <DIR> d-------- c:\program files\DIFX
2008-11-25 20:09 . 2008-11-25 20:09 <DIR> d-------- c:\program files\CONEXANT
2008-11-25 20:09 . 2005-12-01 01:40 936,960 -ra------ c:\windows\system32\drivers\HSX_DPV.sys
2008-11-25 20:09 . 2005-12-01 01:40 669,696 -ra------ c:\windows\system32\drivers\HSX_CNXT.sys
2008-11-25 20:09 . 2005-12-01 01:40 192,512 -ra------ c:\windows\system32\drivers\HSXHWAZL.sys
2008-11-25 20:09 . 2005-11-30 23:39 141,497 -ra------ c:\windows\system32\drivers\del1028.cty
2008-11-25 20:09 . 2005-11-15 23:41 114,688 -ra------ c:\windows\system32\Uci32103.dll
2008-11-25 20:09 . 2004-09-03 10:00 90,112 --a------ c:\windows\system32\snymsico.dll
2008-11-25 20:09 . 2005-10-04 23:56 86,016 -ra------ c:\windows\system32\mdmxsdk.dll
2008-11-25 20:09 . 2006-11-14 19:42 43,520 --a------ c:\windows\system32\drivers\rimsptsk.sys
2008-11-25 20:09 . 2006-11-14 17:35 37,376 --a------ c:\windows\system32\drivers\rixdptsk.sys
2008-11-25 20:09 . 2006-11-15 00:16 32,256 --a------ c:\windows\system32\drivers\rimmptsk.sys
2008-11-25 20:09 . 2005-05-06 19:06 16,480 --a------ c:\windows\system32\rixdicon.dll
2008-11-25 20:09 . 2005-10-04 23:57 12,544 -ra------ c:\windows\system32\drivers\mdmxsdk.sys
2008-11-25 20:03 . 2008-11-25 20:03 <DIR> d-------- c:\program files\Synaptics
2008-11-25 20:03 . 2006-03-08 12:35 191,872 --a------ c:\windows\system32\drivers\SynTP.sys
2008-11-25 20:03 . 2006-03-08 12:38 114,688 --a------ c:\windows\system32\SynCtrl.dll
2008-11-25 20:03 . 2006-03-08 12:38 94,299 --a------ c:\windows\system32\SynTPAPI.dll
2008-11-25 20:03 . 2006-03-08 12:37 82,014 --a------ c:\windows\system32\SynCOM.dll
2008-11-25 20:03 . 2006-03-08 12:51 81,920 --a------ c:\windows\system32\SynTPCo2.dll
2008-11-25 20:03 . 2006-03-08 12:49 69,723 --a------ c:\windows\system32\SynTPFcs.dll
2008-11-25 20:02 . 2008-11-25 20:09 <DIR> d----c--- c:\windows\system32\DRVSTORE
2008-11-25 20:02 . 2008-11-25 20:02 <DIR> d-------- c:\program files\Broadcom
2008-11-25 20:02 . 2006-11-21 04:25 45,568 -ra------ c:\windows\system32\drivers\bcm4sbxp.sys
2008-11-25 20:00 . 2008-11-25 20:00 <DIR> d-------- c:\program files\SigmaTel
2008-11-25 20:00 . 2008-11-25 20:00 <DIR> d--h----- c:\program files\InstallShield Installation Information
2008-11-25 20:00 . 2006-03-24 17:34 1,156,648 --a------ c:\windows\system32\drivers\sthda.sys
2008-11-25 20:00 . 2006-03-24 17:31 208,896 --a------ c:\windows\system32\stacapi.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-25 20:03 --------- d-----w c:\program files\Common Files\InstallShield
2008-11-25 19:55 --------- d-----w c:\program files\Intel
2008-11-25 19:53 5 ----a-w c:\windows\system32\drivers\DELL_XPS_MM061 .MRK
2008-11-25 19:53 5 ----a-w c:\windows\system32\drivers\1028_DELL_XPS_MM061 .MRK
2008-11-25 19:52 --------- d-----w c:\program files\Dell
2008-11-25 19:46 --------- d-----w c:\program files\microsoft frontpage
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-12-13 98304]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-12-13 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-12-13 118784]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2006-03-08 761947]
"avgnt"="c:\program files\Avira\Avira Premium Security Suite\avgnt.exe" [2008-06-12 266497]
"SigmatelSysTrayApp"="stsystra.exe" [2006-03-24 c:\windows\stsystra.exe]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="c:\windows\system32\CTFMON.exe" [2004-08-04 15360]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=

R1 avfwot;avfwot;c:\windows\system32\DRIVERS\avfwot.sys [2008-11-25 71592]
R2 AntiVirFirewallService;Avira Premium Security Suite Firewall;"c:\program files\Avira\Avira Premium Security Suite\avfwsvc.exe" [2008-11-25 344321]
R2 AntiVirMailService;Avira Premium Security Suite MailGuard;"c:\program files\Avira\Avira Premium Security Suite\avmailc.exe" [2008-11-25 164097]
R2 antivirwebservice;Avira Premium Security Suite WebGuard;"c:\program files\Avira\Avira Premium Security Suite\AVWEBGRD.exe" [2008-11-25 258305]
R2 AVEService;Avira Premium Security Suite MailGuard helper service;"c:\program files\Avira\Avira Premium Security Suite\avesvc.exe" [2008-11-25 41217]
R3 avfwim;AvFw Packet Filter Miniport;c:\windows\system32\DRIVERS\avfwim.sys [2008-11-25 71464]

*Newly Created Service* - PROCEXP90
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-26 16:58:56
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'lsass.exe'(1004)
c:\windows\system32\avsda.dll
.
Completion time: 2008-11-26 16:59:23
ComboFix-quarantined-files.txt 2008-11-26 16:59:18

Pre-Run: 116,023,427,072 bytes free
Post-Run: 116,053,909,504 bytes free

109


0

Response Number 7
Name: jabuck
Date: November 26, 2008 at 17:29:51 Pacific
Reply:

Empty the restore folder. Go to start>control panel>system>system restore tab>check the box beside "turn off system restore>apply (takes a minute)>ok. Go back and uncheck the box to turn system restore back on>apply>ok.


Download ATF Cleaner from this link:
http://www.majorgeeks.com/ATF_Cleaner_d4949.html
Run ATF-Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

Please run Esets online scanner from this link:

ESET

1. Note: You will need to use Internet explorer for this scan
2. Tick the box next to YES, I accept the Terms of Use.
3. Click Start
4. When asked, allow the activex control to install
5. Click Start
6. Make sure that the option Remove found threats is unticked ( Iwant to see what is found first), and the option Scan unwanted applications is checked
7. Click Scan
8. Wait for the scan to finish
9. Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
10. Copy and paste that log in your next reply.


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Response Number 8
Name: dave1599
Date: November 26, 2008 at 23:09:20 Pacific
Reply:

I tried to do the online scan but couldnt download it i kept getting a 404 error code


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Response Number 9
Name: jabuck
Date: November 27, 2008 at 08:36:41 Pacific
Reply:

Try this scanner.

Run an online scan with Kaspersky from the following link:
Kaspersky Online Scanner

Note: If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
3.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
4. Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
5. Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
6. Click View scan report at the bottom.
7. Click the Save Report As... button.
8. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.
**Note**

To optimize scanning time and produce a more sensible report for review:
Close any open programs.
Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.
Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.


0

Response Number 10
Name: dave1599
Date: November 27, 2008 at 10:46:24 Pacific
Reply:

I couldnt open that one either, but my wife downloaded the eset trial version at her job. I hope this is ok

Scan Log
Version of virus signature database: 3231 (20080701)
Date: 2008-11-27 Time: 18:36:30
Scanned disks, folders and files: Operating memory;C:\Boot sector;C:\;D:\Boot sector;D:\
C:\pagefile.sys - error opening [4]
C:\DELL\drivers\R114079\Lang\ESN\license.txt » MIME - is OK (internal scanning not performed)
C:\DELL\drivers\R114079\Lang\ITA\license.txt » MIME - is OK (internal scanning not performed)
C:\DELL\drivers\R114079\Lang\PTB\license.txt » MIME - is OK (internal scanning not performed)
C:\DELL\drivers\R114079\Lang\PTG\license.txt » MIME - is OK (internal scanning not performed)
C:\DELL\drivers\R114946\Lang\esp\license.txt » MIME - is OK (internal scanning not performed)
C:\DELL\drivers\R114946\Lang\ita\license.txt » MIME - is OK (internal scanning not performed)
C:\DELL\drivers\R114946\Lang\ptb\license.txt » MIME - is OK (internal scanning not performed)
C:\DELL\drivers\R114946\Lang\ptg\license.txt » MIME - is OK (internal scanning not performed)
C:\Documents and Settings\Dave\NTUSER.DAT - error opening [4]
C:\Documents and Settings\Dave\ntuser.dat.LOG - error opening [4]
C:\Documents and Settings\Dave\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - error opening [4]
C:\Documents and Settings\Dave\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - error opening [4]
C:\Documents and Settings\LocalService\NTUSER.DAT - error opening [4]
C:\Documents and Settings\LocalService\ntuser.dat.LOG - error opening [4]
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - error opening [4]
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - error opening [4]
C:\Documents and Settings\NetworkService\NTUSER.DAT - error opening [4]
C:\Documents and Settings\NetworkService\ntuser.dat.LOG - error opening [4]
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - error opening [4]
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - error opening [4]
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab » CAB » PROCESS_LIBRARY.FDT » MIME - is OK (internal scanning not performed)
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab » CAB » HIRING_REQUISITION_CUSTOMIZED.FDT » MIME - is OK (internal scanning not performed)
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab » CAB » HARDWARE_TRACKER.FDT » MIME - is OK (internal scanning not performed)
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab » CAB » HIRING_REQUISITION.FDT » MIME - is OK (internal scanning not performed)
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab » CAB » CUSTOMER_SUPPORT.FDT » MIME - is OK (internal scanning not performed)
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab » CAB » TRACK_ISSUES.FDT » MIME - is OK (internal scanning not performed)
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab » CAB » STATUS_REPORT.FDT » MIME - is OK (internal scanning not performed)
C:\MSOCache\All Users\{90120000-0030-0000-0000-0000000FF1CE}-C\EnterWW.cab » CAB » POLICIES.FDT » MIME - is OK (internal scanning not performed)
C:\Program Files\Java\jre6\lib\resources.jar » ZIP » com/sun/org/apache/xerces/internal/impl/msg/XIncludeMessages.properties » MIME - is OK (internal scanning not performed)
C:\Program Files\Java\jre6\lib\resources.jar » ZIP » com/sun/xml/internal/fastinfoset/resources/ResourceBundle.properties » MIME - is OK (internal scanning not performed)
C:\Program Files\Java\jre6\lib\resources.jar » ZIP » javax/xml/bind/Messages.properties » MIME - is OK (internal scanning not performed)
C:\Program Files\Java\jre6\lib\deploy\ffjcext.zip » ZIP » {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}/chrome.manifest » MIME - is OK (internal scanning not performed)
C:\Program Files\Java\jre6\lib\deploy\jqs\ff\chrome.manifest » MIME - is OK (internal scanning not performed)
C:\WINDOWS\system32\CatRoot2\edb.log - error opening [4]
C:\WINDOWS\system32\CatRoot2\tmp.edb - error opening [4]
C:\WINDOWS\system32\config\default - error opening [4]
C:\WINDOWS\system32\config\default.LOG - error opening [4]
C:\WINDOWS\system32\config\SAM - error opening [4]
C:\WINDOWS\system32\config\SAM.LOG - error opening [4]
C:\WINDOWS\system32\config\SECURITY - error opening [4]
C:\WINDOWS\system32\config\SECURITY.LOG - error opening [4]
C:\WINDOWS\system32\config\software - error opening [4]
C:\WINDOWS\system32\config\software.LOG - error opening [4]
C:\WINDOWS\system32\config\system - error opening [4]
C:\WINDOWS\system32\config\system.LOG - error opening [4]
Number of scanned objects: 88477
Number of threats found: 0
Time of completion: 18:40:48 Total scanning time: 258 sec (00:04:18)

Notes:
[4] Object cannot be opened. It may be in use by another application or operating system.


0

Response Number 11
Name: jabuck
Date: November 27, 2008 at 16:15:34 Pacific
Reply:

The scan appears to be clean.

How is the computer operating?


0

Response Number 12
Name: dave1599
Date: November 27, 2008 at 23:44:19 Pacific
Reply:

i had to reconfigure my router, change pass word. everything ok now thanks for your help anyway


0

Response Number 13
Name: jabuck
Date: November 28, 2008 at 09:58:02 Pacific
Reply:

Glad we could help.


0

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