If any one out there is kind enough to help...please bear with me I am a relatively novice user. After opening a slightly dodgy link my Norton Antivirus program came up with an alert saying a "Dialer.Tibs" threat had been found. I understand what dialer viruses do but am unsure of the extent to which they can potentially accrue phone charges. After finding where the files had been located I tried to remove them without success initially, a window with "Access denied" was showing. Then after scanning the files with Norton's, it found the virus but was unable to delete it. The next day I attempted to manually remove the files from the specific folder and it worked at the time, but now my dial-up connection is all screwed up. What is happening is that as soon as I start my computer, it starts looking for a connection (which I do not want to happen), and when I dial into my ISP any websites I try to access with IE are saying that it will not operate offline, and would I like to connect...so when I click connect, it fires it up but also launches a cartload of spam which I do not want. I am very concerned that the connection is being made via the toll number that is going to accrue massive charges on my phone bill. As a result, I am currently not connecting to the internet via my dial-up connection and I have disconnected the phone line from my computer. My questions are: 1. Could anyone please provide details, or a reference, on how to delete the dialer virus and re-establish connection to my regular ISP. 2. Can the dialer make the toll calls whilst the computer is on but I have not made an internet connection myself? 3. Can anyone explain why Norton antivirus wasn't able to delete it in the first place? Anyone who has taken the time to read this and help me out, you are worth your weight on gold.

Sounds like you have been infected with a trojan dialer(adware)(pains in the ass if you ask me). What its does is changes the phone number that you computer dials so instead of dialing your standard rate number its changes the number to a premium rate number. I found Norton Anti virus ain't the best for what you're describing. What you have ain't a viruse as such but more a long the lines of a hacking problem. If you are not connected to the internet you're ok its only when you dial a connection out from your computer then you start finding the pennys building up on the telephone. Look here: http://securityresponse.symantec.com/avcenter/venc/data/dialer.tibs.html If that doesn't help you then cani surgest that you visit here and try the online scan http://www.pandasoftware.com/activescan/com/activescan_principal.htm And again if you have a little money spare invest in the retail version i thinks itd one of the best peices of software on the market at the moment Good Luck