|Hi Katelyn, |
Can you download and run AdwCleaner from this link:
Run, click Search. It will search and then show you a log (Which is not saved yet). It then waits for an action click Delete. It starts deleting then stops, it will then ask to restart your pc to finish deleting. Please allow this.
On restart it will list what was fixed etc in a saved log. Include the log in your next reply please.
Next download TDSS killer from this link:
Run and click scan, include log in your next reply.
Now download Malwarebytes free from this link:
Run, Update and run a quick scan include the log in your next reply.
Please reply and let us know if our help worked. Your feedback helps others. Maybe you?