Computer restarts while running antivirus scan.

October 20, 2012 at 00:49:58
Specs: Windows 7
My Windows 7 computer keeps restarting while running antivirus scan. Why?

See More: Computer restarts while running antivirus scan.

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#1
October 20, 2012 at 00:57:46
Desktop, but very similar in laptop, use Google:
http://www.ehow.com/how_4888432_fix...
Skip step #3
Your pc has to do a lot of work during a scan, which could make it overheat then cut out.

Please reply and let us know if our help worked. Your feedback helps others. Maybe you?


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#2
October 20, 2012 at 01:07:09
I've read it, will give it a try and see if it works. Thanks MrGoodguy!

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#3
October 20, 2012 at 05:31:56
oops

:: mike


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#4
October 20, 2012 at 07:16:54
deenali, The best thing to do in this situation ins to uncheck automatically restart and then post the EXACT error that comes up when it blue screens....that number will let us know what the problem is.
http://pcsupport.about.com/od/windo...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#5
October 20, 2012 at 10:07:18
If after cleaning out all the dust to stop overheating, including the power supply ( PSU ) & under the Central Processor Unit fan ( CPU ) you still have a problem, could I have a dump ( .dmp ) file please.

Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump (128 KB) to > Kernel memory dump.
If a .dmp file is produced, upload it & give us the link.
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#6
October 20, 2012 at 10:30:30
Hey thanks! You guys are really helpful. Really appreciate it. But I guess let me start the cleaning process as proposed by MrGoodguy first, that I plan to do in a day or 2. If that doesn't work then I'll proceed with the other suggestions. Again, thanks so much!

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#7
October 20, 2012 at 15:17:58
deenali
"But I guess let me start the cleaning process as proposed by MrGoodguy first, that I plan to do in a day or 2"

Whilst in there, won't hurt to clean the ram/memory contacts.
http://h0w2.blogspot.com.au/2011/05...


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