Computer hit by Virus & run only in Safe Mode

December 24, 2009 at 08:58:53
Specs: Windows XP, 2.50 GHz
I have no clue what happend my mom logged of the net. It kept telling her that everything had a virus an to by windows live. So she stystem restored to basic factory ( i dunno why) now it trys to load but had locked us out the desktop. An it tells me that windows is having a problem an needs to shuit down.all we can do is turn the computer on in safemode.

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#1
December 24, 2009 at 10:31:19
how did she restore it to factory? What method did she use?

To find out what the specs and the name on the PC are, you can check the red link in my signature. It shows you step by step.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
December 24, 2009 at 12:29:21
its a rebuilt tower a hp runs windows xp home sp1. its old ita intel celeron CPU 2.50GHz
375MB RAM. When she shut down the computer an restarted it she pushed F10 an it does a factory restore. PLEASE HELP

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#3
December 24, 2009 at 13:49:54
if you are on high speed internet, go into safe mode with networking and then use some of the cleaners listed in my signature, starting with malwarebytes

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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