Computer freezing up

Microsoft Microsoft windows xp pro full...
March 9, 2010 at 15:01:17
Specs: Windows XP, intel
I believe that I had AV2010 and was able to
remove it using MAlwarebytes and
superantispyware, but now when working on
my pc it will freeze up and not react to
anything but the old three finger salute. If I
then click on task manager it will never open
and have an hour glass for mouse icon for
ever. Can someone give me some direction
please. I have tried to use the dds file in prior
post but it won't run it only opens a script file.

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March 9, 2010 at 18:22:13
Run bith exeHelper and Rkill then redownload DDS and post its log.

Delete the old DDS icon fromm your desktop.

Please download exeHelper to your desktop.
Double-click on to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

You may need to download these to a cd, external drive, or usb drive and run it on the infected computer but first try to run it from the infected computer.

Please download Rkill from the following link.


Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. This link will help you disable them:

Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)

A black screen will appear and then disappear. Please do not worry, that is normal.

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the malware when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the malware . So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the guide.

Do not reboot your computer after running rkill as the malware programs will start again.

Know see if you can run DDS and post its log.

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March 12, 2010 at 13:35:55
I don't have the computer that is having the issue with me but I
will try this and reply.


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