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Cant Update Adaware\Sbybot\Ewido

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Name: toicy4ya
Date: January 18, 2009 at 06:35:05 Pacific
OS: Windows XP
CPU/Ram: 1.25G
Product: Dell / 4600
Subcategory: Spyware
Comment:

Hello Everyone,

I believe i have a virus or adware. Im starting to get pop ups on Internet Explorer. When i try to update the definitions for Spybot, Adaware, Ewido & Malwarebytes, i get the same message, "A connection server error". When i try to go the support sites for exaplme the lavasoft support site, i keep getting rerouted and other sites start popping up. I never had this problem before. Can someone assist me? Any help would be greatly appreciated.



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Response Number 1
Name: jabuck
Date: January 18, 2009 at 11:44:55 Pacific
Reply:

Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and click the + sign to the left, you should see something like TDSSserv.sys in that list.
Highlight that driver and right click on it and select DISABLE - NOT uninstall.
Now RESTART your computer if it was found.

Sometimes rinning in Safe Mode with Networking will help. Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select Safe Mode with Networking, then press "Enter".
Choose your usual account.

Run Malwarebytes without update it and post its log.

Please download and install the latest version of HijackThis v2.0.2:


Download the "HijackThis" Installer from this link:
Hijack This

Rename the setup file, HJTInstall.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename HJTInstall.exe to tools.exe> click save.
1. Save " tools.exe" to your desktop.
2. Double click on tools.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.


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Response Number 2
Name: toicy4ya
Date: January 31, 2009 at 19:39:14 Pacific
Reply:

Please disregard post, my pc seems to be back to normal. JaBuck thank you for always responding. Your feedback and assistance is always appreciated. Thanks again.


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