You were spot on really...I got hold of Norton Sytamic support who for free talked me through de installing old norton 2009. (it did,nt let me the way i was doing it)
They then installed norton 2011 for free until the subscription runs out.
I will keep those other spyware programs you mentioned on file.
Can you run these spyware programs alongside Norton Antivirus or do they work against each other?