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can't open norton internet security

November 18, 2010 at 09:46:43
Specs: Windows Vista

I am unable to open Norton Internet Security 2009 either from the desktop icon or from the program list. I am on windows vista. I think my virus prot and firewall is off for some reason but cant get into Norton to do anything about it...Help please.

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#1
November 20, 2010 at 12:27:13

Your computer must be infected with some kind of spyware. Various spyware can change windows security settings, including disabling windows firewall. You should download a legitimate anti-spyware software to solve this issue. You can try spybot, malwarebytes antimalware and superantispyware. All mentioned software are free. Download links could be found at http://www.pcrisk.com/top-spyware-r... Download, install and update your chosen program. Then run a full scan.

Norton 2009 is an old version. You should consider upgrading your version of antivirus to the newer one.


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#2
November 21, 2010 at 11:21:09

Hi Thomas,

You were spot on really...I got hold of Norton Sytamic support who for free talked me through de installing old norton 2009. (it did,nt let me the way i was doing it)
They then installed norton 2011 for free until the subscription runs out.
I will keep those other spyware programs you mentioned on file.
Can you run these spyware programs alongside Norton Antivirus or do they work against each other?

Regards,
Les


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