can't open norton internet security

November 18, 2010 at 09:46:43
Specs: Windows Vista
I am unable to open Norton Internet Security 2009 either from the desktop icon or from the program list. I am on windows vista. I think my virus prot and firewall is off for some reason but cant get into Norton to do anything about it...Help please.

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November 20, 2010 at 12:27:13
Your computer must be infected with some kind of spyware. Various spyware can change windows security settings, including disabling windows firewall. You should download a legitimate anti-spyware software to solve this issue. You can try spybot, malwarebytes antimalware and superantispyware. All mentioned software are free. Download links could be found at Download, install and update your chosen program. Then run a full scan.

Norton 2009 is an old version. You should consider upgrading your version of antivirus to the newer one.

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November 21, 2010 at 11:21:09
Hi Thomas,

You were spot on really...I got hold of Norton Sytamic support who for free talked me through de installing old norton 2009. (it did,nt let me the way i was doing it)
They then installed norton 2011 for free until the subscription runs out.
I will keep those other spyware programs you mentioned on file.
Can you run these spyware programs alongside Norton Antivirus or do they work against each other?


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