Solved Can't open ie, or run any anti virus

February 20, 2012 at 19:52:29
Specs: Windows 7, CPU
My laptop said system error then shut down and when it rebooted by itself it wouldnt let me open anything. I click on the Internet explorer and it doesn't do a thing. I click on anti-malware and it won't open. Pictures/documents are still in tacked thank god. I've done two system restores and both were successful restores but the same problem exists. I went in safe mode and I still can't open anything. Please help!

See More: Cant open ie, or run any anti virus

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✔ Best Answer
February 22, 2012 at 18:33:37
Here is a basic run down from the AVG rescue disk website, full instructions are found at the link below:
http://www.avg.com/us-en/226386

Youtube instructions on how to use rescue disk:
http://www.youtube.com/watch?v=fGX-...

Insert the CD in the drive or plug in the USB drive. There are various methods of setting this behavior on the computer. They depend on the specific maker of the BIOS of the computer. If unsure, consult the technical support of hardware vendor. The most common methods are:
1) Pressing ESC during the startup. This may display list of bootable devices to choose from. Choose CD or USB.
2)Pressing DELETE or F2 during startup to enter BIOS settings. When in BIOS, locate the option called Boot order, Boot Options or Boot. Here, move the CD or USB flash drive to the first place. Exit the BIOS, saving the changes.

STARTING THE AVG RESCUE CD
1) The AVG Rescue CD will firstly display a welcome screen. You can proceed directly by pressing ENTER.

2) In the next step, you will be asked if you want to run an update of AVG. It is recommended to perform it. If you have a working internet connection, perform the online update. This will automatically download the necessary files. If the computer is not connected to the internet, you can download the updates from the AVG website and save them to a usb flash.

3) USER INTERFACE
After the booting procedure is finished, you will be presented with a simple user interface. To navigate between the options, use the arrow keys and Enter to select them.
From this menu, you can access all essential features of AVG Rescue CD. The one we want is:
Scan - for starting an on-demand scan.

4) SCANNING THE COMPUTER
To start a scan of the computer, select the Scan option from the user interface. You will then be able to set options for the scan. When confirmed, you can choose between two options - scan the volume or scan directory. The first option will scan all files on a selected drive. The second option will let you choose the specific directory to be scanned (to choose it, use arrow keys and the SPACEBAR. In the last step, you only need to confirm the start of the scan.
The progress of the running scan will be displayed. You can stop it at any time by pressing CTRL+C.

5) SCAN RESULTS
Once finished, a scan report menu will be displayed. From there you can choose the following options:
Report file - this will display summary of the detected files
Delete all - all detected files will be removed from the computer. Be careful, as some files can be crucial for the Windows system and deleting them can make it inoperative.
Rename all - detected files will be renamed. This will make any infection harmless, as the renamed file cannot be used to spread infection or harm the computer. The files are renamed by adding suffix _infected.arl
Select - you will be able to choose actions for groups of files
Individual - you will choose what to do for individual files
I suggest you Rename All, that way if a deleted entry turns out to be a Windows file you can still find it and change it back to the original name. You can always access previous reports using the Scan Result option in the main menu.

6) Exit, eject rescue disk and a try a reboot in normal mode.

Once you get back into Windows update and run a full scan of your AV program on your pc? Then try to access the internet, if you can go to a online scanner of your choice and download and run it. Just to be sure you are clean.



#1
February 21, 2012 at 19:40:51
Hi Traunt,

Here is some simple things to try first before looking at manually fixing the Registry.
Check your File Associations for corruptions.
http://www.winhelponline.com/blog/f...

Rename Your Anti-Malware App to Explorer.exe
Since most viruses/malware need you to be able to slightly use your PC, the one executable that it won’t ever block is “explorer.exe”, — not so easy if you have no Start Menu.
ie; malwarebytes.exe would be renamed to Explorer.exe

If that doesn't work use a repair disk from one of the anti-virus manufacturers, who have each created downloadable ISO images that you can burn to a CD, or install onto a USB flash drive. Boot from it, run a scan, and then your PC will be clean.
If they still are not opening you will have to look at manually editing the Registry.


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#2
February 22, 2012 at 10:48:35
MrGoodGuy, thanks for the help. I tried renaming but that didnt seem to work. Does it have to be in safemode for this?


I tried the winhelp also, it didnt seem to do anything. This is driving me crazy. I dont know what to do... I cant believe this is happening,..

How and where do I look manually? Why would someone randomly send me such a horrible virus? I am sick to my stomach over this.


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#3
February 22, 2012 at 12:00:30
tap f8 on bootup and choose 'repair my PC'

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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Related Solutions

#4
February 22, 2012 at 15:57:03
I am there, now what?

Put the disk in now? These options arent making sense with my issue. I am OK with these things but I am novice compared to you all. I am willing to try anything though.


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#5
February 22, 2012 at 16:26:56
What disk have used so we can direct you in it's use?

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#6
February 22, 2012 at 16:49:01
I downloaded and ran the AVG rescue cd that I burned it to but it wouldnt open just like everything else. I backed up all my super important items but I am afraid they are all infected now, hopefully not... Every time I click on a song or something it just tels me it has a fatal error and no path etc.

I was thinking of restoring to factory default but I dont even know if that will fix this.

I am currently in safemode and trying everything in "repair" but its seeming like nothing works.

I put everything from the RKILL site on a share drive and none of that opened either.
SCOOBYDOO keeps telling me how amazing RKILL is and how it will work no matter what but its done nothing for me at all and I havent received any responses on my questions about it.

I hope this answers your questions....


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#7
February 22, 2012 at 18:33:37
✔ Best Answer
Here is a basic run down from the AVG rescue disk website, full instructions are found at the link below:
http://www.avg.com/us-en/226386

Youtube instructions on how to use rescue disk:
http://www.youtube.com/watch?v=fGX-...

Insert the CD in the drive or plug in the USB drive. There are various methods of setting this behavior on the computer. They depend on the specific maker of the BIOS of the computer. If unsure, consult the technical support of hardware vendor. The most common methods are:
1) Pressing ESC during the startup. This may display list of bootable devices to choose from. Choose CD or USB.
2)Pressing DELETE or F2 during startup to enter BIOS settings. When in BIOS, locate the option called Boot order, Boot Options or Boot. Here, move the CD or USB flash drive to the first place. Exit the BIOS, saving the changes.

STARTING THE AVG RESCUE CD
1) The AVG Rescue CD will firstly display a welcome screen. You can proceed directly by pressing ENTER.

2) In the next step, you will be asked if you want to run an update of AVG. It is recommended to perform it. If you have a working internet connection, perform the online update. This will automatically download the necessary files. If the computer is not connected to the internet, you can download the updates from the AVG website and save them to a usb flash.

3) USER INTERFACE
After the booting procedure is finished, you will be presented with a simple user interface. To navigate between the options, use the arrow keys and Enter to select them.
From this menu, you can access all essential features of AVG Rescue CD. The one we want is:
Scan - for starting an on-demand scan.

4) SCANNING THE COMPUTER
To start a scan of the computer, select the Scan option from the user interface. You will then be able to set options for the scan. When confirmed, you can choose between two options - scan the volume or scan directory. The first option will scan all files on a selected drive. The second option will let you choose the specific directory to be scanned (to choose it, use arrow keys and the SPACEBAR. In the last step, you only need to confirm the start of the scan.
The progress of the running scan will be displayed. You can stop it at any time by pressing CTRL+C.

5) SCAN RESULTS
Once finished, a scan report menu will be displayed. From there you can choose the following options:
Report file - this will display summary of the detected files
Delete all - all detected files will be removed from the computer. Be careful, as some files can be crucial for the Windows system and deleting them can make it inoperative.
Rename all - detected files will be renamed. This will make any infection harmless, as the renamed file cannot be used to spread infection or harm the computer. The files are renamed by adding suffix _infected.arl
Select - you will be able to choose actions for groups of files
Individual - you will choose what to do for individual files
I suggest you Rename All, that way if a deleted entry turns out to be a Windows file you can still find it and change it back to the original name. You can always access previous reports using the Scan Result option in the main menu.

6) Exit, eject rescue disk and a try a reboot in normal mode.

Once you get back into Windows update and run a full scan of your AV program on your pc? Then try to access the internet, if you can go to a online scanner of your choice and download and run it. Just to be sure you are clean.


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#8
February 22, 2012 at 18:37:21
ScoobyDoo is correct, Rkill should run and is a great anti virus tool.

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#9
February 22, 2012 at 20:14:32
MrGoodguy, thanks for all of that. I am currently running one scan. I did everything that the youtube video and you typed out on here, I hope this works. The one problem is, I do not know where or what to scan. So this could take quite a while. The youtube video does not have as many options as the latest version has given me so I kind of had to just guess on what to scan since I have no idea where this virus is and as you know if you have seen the latest version, this leaves me with many choices. So I will keep trying. If you have any idea at all of what I should scan exactly I would much appreciate it.

I was on chat with someone from Microsfot for two hours today as they walked me through some things in msconfig on safemode and nothing worked. They suggested it was too infected and to give up and reinstall factory which sucks...

As for RKILL, I just dont know about it because it has not worked for me. I downloaded everything from that site and tried them and just like everything else, it wouldnt open so I have no idea if it would help or not. So far it just doesnt help,

Thanks again so much


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#10
February 23, 2012 at 02:36:27
Sorry in a huge rush with an Aunty dying in Hospital.
Volume Scan:
Selecting scan Volume will scan the whole operating system Volume. This usually the largest volume listed in size next the name. It is a great scan just does not have added extras options.
Directory Scan:
The scan Directories options will show that scanning options are already set. You can add tracking cookies if your normal AV program doesn't remove them already?
By the way did AVG Rescue cd update over the internet?
I think you have a nasty rootkit.

If Rkill still wont run in safe mode, we can try something new exeHelper from these links:

http://www.raktor.net/fixAssociatio...
http://www.raktor.net/fixAssociatio...

Double-click on fixAssociations.com to perform the fix.
A black window should pop up, press any key to close once the fix is completed.
A log file named log.txt will be created in the directory where you ran fixAssosiations.com
Please test to see if your executable programs now work - you may have to reboot first.
Attach the log.txt file to your next message.
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


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#11
February 23, 2012 at 09:05:24
Just a few points.

For info, Rkill (even if it worked) does not fix anything. It just kills running processes in the hope that you can then run whatever AV scans you are using.

If exe's are not working then your Malwarebytes download file should run by changing its file extension from "exe" to either "bat" or "com" (without my quotes). Similarly if you get it to install but it won't run then you can make either of the above changes to its program file (mbam.exe) in order to run it.

While I'm here, this is what I usually use to fix exe issues in Win 7:
http://www.sevenforums.com/tutorial...
No reason to suggest it would be any better than what has been suggested already but its more a case of "what might run". In any event it looks like you have an underlying cause - rootkit or whatever.

There are various free anti-root kits fixers about if you can make them run. The latest appear to be "Sophos Anti-Rootkit Version 1.5.4" and "TDSS Killer Version 2.7.1.1.0"

When it gets this bad it can be tricky to sort out with advice from afar. However, I don't pretend to be a security expert - just imparting some tid bits I happen to know.

Good luck.

Always pop back and let us know the outcome - thanks


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#12
February 23, 2012 at 13:00:28
MrGoodGuy, first off, I am sorry about your Aunt and thank you so much for taking the time to try and help me with this.

The AVG update did not happen. It wouldnt let me which is odd because my pc wasnt having any issues connecting to the internet. I have run just about everything with the cd. All it has found is 2 small trojans.

I am about to try your links now.

Derek: Thank you for helping as well. I am trying what you wrote above next.


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#13
February 23, 2012 at 13:17:23
Quick question, Could I run RKILL the same way I am running this AVG cd? or would that not do anything? During the boot options?

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#14
February 23, 2012 at 13:19:42
It could end up to just be a couple of trojans because they can often wreck exe files and any sort of anti-virus checks. However, yes, try everything because it often takes more than one program to get shot of these things fully.

Always pop back and let us know the outcome - thanks


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#15
February 23, 2012 at 13:44:34
Traunt, google is a good tool to learn how to do things quite easily. Rkill JUST stops the malware from running, it may or may not find anything.

Derek said "However, I don't pretend to be a security expert"...I myself have a repair business and do have a clue on what to do LOL

Run these 3 progs in EXACTLY the same order as listed:
1- rkill.exe
2- tdss killer (removes unwanted rootkits if found
http://support.kaspersky.com/faq/?q...
if you are puzzled on that, read up on the page, it will answer your questions
3- Malwarebytes- run a full scan and fix all it finds...then REBOOT

If the problem still persists, try the same 3 steps in safe mode

Then, if those 3 don't fix the problem, run these 2 free trials untill they run clean
1- trojan remover
http://www.simplysup.com/tremover/d...
2- Hitman Pro
http://www.surfright.nl/en/downloads

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#16
February 23, 2012 at 13:54:36
Derek, I have tried changing to exe but when I open the Malwarebytes folder nothing says exe. There is: Mbam, mbamgui, mbam.dll, etc.

Where and how do I change this?


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#17
February 23, 2012 at 13:59:58
XPuser, I am trying that next. Thank you for jumping in. I can use all the help I can get here.



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#18
February 23, 2012 at 14:18:21
no problem, sometimes the easiest solution are free softwares...I would NEVER suggest tampering with the registry manually, that should be left to the experts :-)

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#19
February 23, 2012 at 14:22:01
Xpuser, The issue here is I cant open anything. I have tried countless times and I click and nothing happens. It shows the little thinking blue circle thing like its getting ready to open then it just stops. Trying in safe mode right now....


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#20
February 23, 2012 at 14:39:08
Just had the news that my Aunty has passed away, thanks Traunt for the kind words. She died peacefully, with all her kids with her and all living Brothers and Sisters. I will try and stick with you on this one, but may have to shoot off to help out etc with the funeral now and then

How to change files extensions in Windows7 and WindowsXP
http://www.mediacollege.com/microso...

*How did you go with Dereks post#11 Windows7 exe cure and exehelper exe?
If my hunch about the rootkit is correct? the AVG Rescue cd will most likely miss it.


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#21
February 23, 2012 at 15:11:23
Mrgoodguy, very sorry about your loss. She is in a better place.

I wish I could just bring this to you lol. I feel bad having so many people helping and I am not getting it done. I am trying though. I havent stopped in 3 days. The only reason I can even do this now is because both my wife and I lost our jobs in back to back weeks. So losing my computer is not the best thing that could have happened,.

Thanks for the last post. I followed the directions and tried changing Mbam from exe to .com and to .bat. Neither worked. I also put Rkill on a cd and tried that and that didnt work.

I will attempt the exe helper now.


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#22
February 23, 2012 at 15:12:37
Re #15
"Derek said "However, I don't pretend to be a security expert"...I myself have a repair business and do have a clue on what to do LOL"

Please do not make childish and pointless remarks. I was helping out on here because MrGoodguy had told me his aunt was dying.


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#23
February 23, 2012 at 15:19:03
Re #21
That is because you are not set to show file extensions.
Go to Control Panel > Folder Options > View. Put the blob in "Show hidden folders or dricves". If you can live with this permanently it is very useful. Files will all show their extensions which apart from anything else, over a period, helps you to learn about their functions.


Always pop back and let us know the outcome - thanks


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#24
February 23, 2012 at 15:29:45
Hey Derek, I went to the options and unchecked the box that said "Hide extensions" so it shows them all now.

Would it help me to try more extensions?


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#25
February 23, 2012 at 15:37:17
That will show all file extensions that MS make visible. You can now, if you wish, try changing MalwareBytes extensions as given in my #11.

The advantage in this method is that it does not make any changes to the file extensions at all - just makes them visible. I think that is all you want at this point and if you make individual overall changes it could cause confusion. Just change MalwareBytes extensions - that's all.

Always pop back and let us know the outcome - thanks


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#26
February 23, 2012 at 15:41:34
I tried the same two changes. Also a couple more from the link you gave me on the other post about this issue. Still wont open. It attemps to but thats it.

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#27
February 23, 2012 at 15:48:41
One more idea to add to those already given:

Go here and see if the EXE fix will run.
http://www.sevenforums.com/tutorial...
It might just help the running of the various programs you are trying.

Always pop back and let us know the outcome - thanks


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#28
February 23, 2012 at 16:10:59
But how can I do that from another pc? I cant get online with the infected one

*Update* I downloaded the zip to a disc and trying it now


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#29
February 23, 2012 at 17:32:41
Is there a way to unzip this file and save it to a CD and try it that way? Because I cant open it on the infected pc. This is insane. Have you guys ever dealt with something this bad?

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#30
February 23, 2012 at 18:02:51
Not really. It's not a zipped file it is a reg file which changes a setting back to default when you double click it. Obviously this nasty has blocked .reg files too, which possibly accounts for some of your problems with other software solutions you've tried. There is a convoluted way around this, starting with renaming regedit.exe to regedit.com. I don't think I should send you that way because obviously .com has been blocked if MalwareBytes wouldn't run with a .com extension either.

Try any other suggestions that you have not yet tried but I suspect that this virus, rootkit, or whatever it is has neatly taken care of every avenue and they will all go the same way.

See what others say but I'm beginning to think of a clean re-install but those sort of big guns are usually the last resort. It would also depend on what OS Disk, Restore Disk, Restore Partition and so forth apply to your particular laptop.

There is a way to get your own files off it push comes to shove (using a Linux Live CD which doesn't involve Windows at all).

Off to bed now (past 2pm here in UK).


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#31
February 23, 2012 at 18:49:33
Derek, thanks man. Thank you for helping me at those hours too. Its 9:00pm here. So I'm still going.

I cant believe this came from watching a darn basketball game! Especially when I pay for satelite and it snowed and I had no other choice.... Last time I ever do that!

Could you please help me with one last thing and let me know how to re-install everything?

I have bought a clickfree backup 360GB. I put all my important files on it today, BUt my question is, did that bring the virus over to my backup?

So I guess I am just asking where I go from here... I dont have any disks. I looked yesterday and I thought I kept everything but I coulnt find it.

Just some info: I have Windows7, It's a Dell Studio. I am so afraid if I do a ful system re-install that I am going to lose everything I have and just have a blank screen and nothing else....

I am so glad you guys are here for help like this. I wish I could take you all out for some drinks or something to pay you back. I hate to accept the fact that the virus won and I may lose everything important I have due to it....

Trent


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#32
February 23, 2012 at 20:17:13
How are you traunt ..

Yes its very possible you carried the virus over to the new backup drive but I would not worry about that. If you do a reinstall just be sure the backup drive is not connected and keep it disconnected until; you have reinstalled ... got your security software installed and you can run a scan on the drive before you use it.

Before you do reinstall lets see if resetting IE will allow you to get online. Go to Control Panel , Internet Options, Advanced (tab) scroll down and Reset. Follow the instructions.

Another thing you may do is do a clean

Next boot into SafeMode w/networking and Start >> In the Search Programs and Files field box type in MSCONFIG and enter. If the configuration menu opens click on Selective Startup & uncheck Load Startup Items. Next click on the Services tab and place a check in Hide Windows Services box and then click on Disable all. This will turn off all non-windows services and most startups. Click apply and OK and reboot.

Now try running MBAM and see what happens.

To turn back on everything just go back into msconfig and recheck Load Startup Items recheck all the services.

If you can now get online there are things we can do. If not you still want to reinstall ..... reboot like you are going into safe mode .. In the boot menu you will see a repair option. See if that will guide you to a renstall. If not try F11 on reboot and see if you get a repair menu.


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#33
February 24, 2012 at 08:43:09
Hey Scooby, thanks! I am going to try that all now.

If that doesnt work and I have to do a full system reinstall, do I lose windows 7 etc.? I dont know how I would put things back on. Since I have this backup drive, is there ways to put that on there? I put all my files and docs on there but I guess what I am asking is what to expect after doing this.

Trying now.


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#34
February 24, 2012 at 10:12:47
OMG OK I found a way online in safemode. Clickin on ie still doesnt work but I went to control Panel and typed int he search bar "Internet Options" and I clicked on a link "Search Windows help and support for internet options" and this opened up the internet. FOr the first time in 5 days. So we got in! Finally A glimpse of hope.

Now what? I will wait for someones response. Thanks!!!!!


**Update** So I am now online in safemode but I went to google and went to rkill. I tried to open it and it wont open... So I am online but it appears that I still cant open anything...

Is there anyone who would be willing to try and look at it remotely? I am guessing it still wont work since I cant open anything...


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#35
February 24, 2012 at 10:53:28
My time is going to be a bit limited for some time but I thought I'd pop in regarding restore - it seems things have changed though. When you click IE now does nothing whatever happen? If so it might be worth trying that EXE fix once more.

One more thing, can I emphasise that the main use of Rkill is to attempt to stop the virus running so that you can then apply other fixes. This was given in my #11 and repeated in #15.

I would be interested to know what happens if you type regedit.exe in the Run box. If the registry opens just close the screen for now. If it doesn't try regedit.com instead. I'm thinking about the possibility of manually editing a line (which is what the EXE fix does). From what I recall it is a very simple change but depending on your answer I can check out the exact details before considering that idea further.

As regards restore (should it be necessary) this will help:
http://www.lancelhoff.com/restore-d...
EDIT: Don't use the above - see #37 instead.

As you gave no model number it is only general information but still should apply. It mentions Vista so I am assuming it was at some stage upgraded to Windows 7. If this is the case unfortunately you are right, it would go back to Vista.
EDIT: Above not applicable - see #37 instead.

I'll try and pop back sometime when/if I get the chance.

Always pop back and let us know the outcome - thanks


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#36
February 24, 2012 at 11:25:15
Hey Derek. Ok, as for rkill, I understand completely. I was just hoping to actually get it to work so I could run the other programs,

I typed in regedit.exe and it does open the editor. (says computer on the left side with a drop down HKEY, etc.)

Going online is extremely limited but it is showing full websites. It still wont go on if I go the normal way. Only way in is through the windows help and support. It seems almost as if by accident I am on.

It was never Vista. I dont know why I put that there. Its 2 years old. Windows7. Studio17/1745 Dell.


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#37
February 24, 2012 at 12:28:28
Now I have the model number, forget that link about restore and use this one instead
(if you should need to):
http://support.dell.com/support/top...

This should restore Windows 7 to the day you bought the computer provided that the virus has not attacked the restore partion - unlikely.

Nice to know you can get into regedit but I've looked into the changes that EXE fix makes on Windows 7 and decided there are far too many to suggest you do a manual edit - so forget that idea.

Did you try the EXE fix file again?

Always pop back and let us know the outcome - thanks


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#38
February 24, 2012 at 12:34:59
Thank you so much. I cant stress to you enough how thankful I am for everyone that has taken time to help me. I hope that when this is done it somehow helps you all someway int he future if you run in to this issue or know someone who does.

I'm running out to a PT apointment. So I will be back to try anything brought up in about 2 hours.

One thing I did find was Windows Remote Assistance. It appears to be working. Does that help me at all?


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#39
February 24, 2012 at 12:55:48
Have a quick re-read of my #37 - I was editing it when your #38 came in.

I doubt that Windows Remote Assistance would help with a viral type issue like this. In all probability they would try a few things then suggest you do restore and maybe charge you for the experience.

If you have now tried every program that has been suggested on here and none will run (which I understand to be the case) then it seems to me that the restore in #37 would be the best way forward.

If you do this, and it works out, do not plug in the USB drive until you have some sort of AV onboard which can scan it. Downloading Microsoft Security Essentials to a CD produced on another computer would seem ideal. Whether you stick with this as your main AV long term is up to you but it is free and quite reasonable. I would also scan it with MalwareBytes, installed from a CD.


Always pop back and let us know the outcome - thanks


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#40
February 24, 2012 at 18:29:33
After taking a last chance shot by calling Dell and listening to them try to get $$ from me without knowing anything or listening to me at all about my issue, I got off the phone and decided it was time to cut the cord. As you read this I had started the system restore.

I found my AVG cd, & MS Office cd but that was it. So I am in high hopes that when it finishes that Windows7 is still on there and that I can find whatever else I need online somewhere. We'll see.

Thank you all so SO SO much for your help. You guys rock! I just told my wife how I wish I could send you all some beers from me lol. I appreciate the help and I wish it worked out better. Hopefully this works out well and the virus isnt nasty enough to still be there.

Trent


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#41
February 24, 2012 at 18:37:31
So it finished but now it just keeps restarting over and over anf over..... keeps going to safemode no matter what I chose

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#42
February 24, 2012 at 21:23:34
It just keeps restarting with this message:

Microsoft (R) windows (R) Version 6.1 (Build 7600)
2 System Processors [4057 MB Memory] Multiprocessor Kernel
The system is booting in safemode - Minimal Services

Any thoughts?


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#43
February 25, 2012 at 08:42:00
I've been back through your earlier post and this one. We have all gone along with the idea of your issue being caused by some virus or other which came along when you were watching that basketball game, although we have no real proof of this.
It is a somewhat unusal situation in which to get a virus when I think about it.

I am now wondering if this is actually been a hardware issue all along. They can arise at any time and it could be just coincidence that this happened when watching that game. In a number of Dell cases this restarting turned out to be a faulty HD, although there are other possibilities.

Not sure from your description whether you can make it to Windows in Safe Mode.
If so, you could either put chkdsk /f or chkdsk /r in the Run box ("chkdsk /r" being more thorough but lengthy). You can get the Run box to pop-up by holding the Windows key down and pressing the R key. However chkdsk can only fix relatively minor HD screw-ups, not a faulty HD.

Working on hardware issues on laptops can be a bit fraught unless you have some hands-on experience. Unfortunately you might be stuck with taking it to a repair shop if you can't get chkdsk to run and sort it out. Not all computer issues can be fixed with help from afar and it looks like this might be one of them.

EDIT:
One other thought. Look at this then follow the link to Advanced startup options:
http://windows.microsoft.com/en-GB/...
Repair is unlikely to help if you have no Win 7 disk but you could try disabling auto restart on failure. It might give a clue about what is happening.


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#44
February 25, 2012 at 10:08:55
SO I just talked with Dell online and after going through about 2 hours of them walking me through some things, they are sending me all of the discs needed to reinstall everything for free. We ran tests on the HD and it came out fine but it still wouldnt start up. So they are sending me all of the discs then caling me to check up on where its at next week. I will update on here if anyone is interested.

Once again, thank you all so much for your help. If there is anything I can do to help you all as far as ratings on here etc., just let me know. You all have been great and I really appreciate it.

Trent


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#45
February 25, 2012 at 10:53:39
Well, that sounds a lot like progress to me - you definitely need the disks.

I note that they have checked out the hard disk so it seems you can forget my recent thoughts in that direction.

You could still try disabling reastart (my EDIT in #37) if you care to. Nothing lost - you are going to wipe and reload anyway.

If the forthcoming reload works then maybe the master boot record or the restore partition are corrupted. That could give similar symptoms to an HD failure.

Let us know the outcome and good luck.


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#46
March 4, 2012 at 14:50:39
Did a full system reinstall. Dell sent me Windows 7 and after the reinstall and finally getting the cd to run correctly I was able to go online and update all drivers. Everything is back and better than ever now. I backed everything up before doing this and I only lost one video that I was making in Pinacle. I am still hoping to get it back since its there but isnt being recognized. Other than that it was a blessing in disguise. I got rid of so much junk.

Thanks everyone for the help!

I put the free AVG anti virus and the malwarebytes on my PC. Do you think that is enough?

Derek: I chose you as best answer on my other thread since I couldnt chose two on here and I noticed you were on my other thread. Thanks again man. I really do appreciate all of your help.

XPuser, thank you as well and of course MrGood, thanks for the messages and help on the thread.


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#47
March 4, 2012 at 15:38:32
Sometimes trying to fix issues with forum help becomes impracticable, so there's no alternative to re-installing Windows. It's good that you now have the disks to hand.

Whatever, that's good news and thanks for taking the trouble to pop back with the feedback.

Always pop back and let us know the outcome - thanks


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