|I've run into a bit of a problem: I have a browser hijacker that's undetected by my various AV software, and I believe it's preventing me from both installing and uninstalling programs.|
When using Firefox or IE, I get a login request:
A username and password are being requested by http://staging.ktsart.com. The site says: "staging"
I can cancel out, and all is seemingly fine. This login does not appear on Chrome (my primary browser), Opera, or SR Ware Iron. However, regardless of the browser I use, I still can't download things. See, every time I download a file, I get a window saying that the file cannot be found, that it has been removed. Moreover, I can't uninstall anything; I get a popup saying that Windows Uninstaller Service is not running. I think this occurs even in Safe Mode, which makes me wonder what's up, but my research into this http://staging.ktsart.com thing leads me to believe that it's the cause, at least for the installation portion.
I can download something from another computer, put it on a flash drive, and drag it to my desktop to add programs, but this is of course a poor workaround. Can someone help?
Here's what I've tried so far:
System restore (I can't be sure I wasn't affected at the point I restored to, though)
Malwarebytes (detected some other things, but didn't resolve the issue)
aswMBR (Avast's anti-rootkit, no dice)
tdsskiller (Kaspersky's anti-rootkit, nothing)
I tried out the rootkit things because I had read that the hijacker was "related" to a rootkit.