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cant load virus programs

acer
September 2, 2007 at 07:27:20
Specs: windows xp, 64

i did a online scan & removed virus - now i cant load virus programs tried avg and the message came up below:
Error: Evaluating of the short file name failed for "C:\Program Files\Grisoft\AVG7\avgrssvc.exe".
Creating of the temporary folder "C:\Program Files\Grisoft\AVG7\avgrssvc.exe" failed.
The system cannot find the file specified. (2) %PATH% = "C:\Program Files\Grisoft\AVG7\avgrssvc.exe"

have scanned the registry, reinstalled xp still problems.

Help please


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#1
September 2, 2007 at 07:32:24

did you by chance have Norton or McAfee installed before AVG?

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#2
September 2, 2007 at 07:34:34

no i didnt have any virus program as i was trying to find a update one

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#3
September 2, 2007 at 08:01:26

so if those were never installed, then what you could do is uninstall AVG, then download Avast Free:
http://www.avast.com/eng/download-a...
and see if that works for you. IMO it has the best real-time protection as far as free AV's go. No need to schedule any scans whatsoever or up-dates.
It may be worth a shot for you....good luck

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#4
September 3, 2007 at 03:27:23

thanks, i download and ran avast - it found 4 virus and deleted them:
File C:\WINNT\system32\catprof.dll is infected by Win32:Ulrbot-E [Trj], Deleted
File C:\WINNT\system32\mssrchtl.dll is infected by Win32:Ulrbot-E [Trj], Deleted
File C:\WINNT\system32\windll32.exe is infected by Win32:Trojan-gen. {VB}, Deleted
File C:\WINNT\system32\wswinntfp.exe\[UPX] is infected by Win32:Urlbot [Trj], Deleted

When i i click on avast on my pc it comes up with message cant find avast.exe


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#5
September 3, 2007 at 12:55:52

hmmmm....maybe I should have mentioned to just move the infections to the chest instead of deleting them. It slipped my mind.

Now where are you clicking on avast? On the desktop? or on the icon in the taskbar?

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#6
September 3, 2007 at 13:24:17

iam clicking on the desktop - if in safe mode it works when i set up another user account.

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#7
September 3, 2007 at 14:18:18

I really don't understand what the problem is that u r having. Let me get this straight:
1-you installed avast and had it do a bootscan
2-you deleted some trojans while the PC was booting up
3-you clicked on the avast icon when the PC was up and running in regular mode
4-the message you got was that it couldn't find avast.exe

Am I right so far?


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#8
September 5, 2007 at 07:37:07

I have the exact same prolem. I can not load ANY antivirus software at all. All fail with permission or/and extraction errors.


Microsoft Live OneCare
ERROR:
0037-80070643


AVG-Free 7.5
ERROR:
Local machine: prepared for the installation
Actions plan:
Error: Evaluating of the short file name failed for "C:\Program Files\Grisoft\AVG7\avgrssvc.exe".
Creating of the temporary folder "C:\Program Files\Grisoft\AVG7\avgrssvc.exe" failed.
The system cannot find the file specified. (2) %PATH% = "C:\Program Files\Grisoft\AVG7\avgrssvc.exe"


Norton AV 2007 (14.2 Build 29)
ERROR:
Extraction Failed: Can not open output file


Symantec Corporate AV 10.2
ERROR:
Extraction Error

NOD32 2.70
Extraction Error



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#9
September 5, 2007 at 07:53:40

Use regclean:
http://www.majorgeeks.com/download4...
and remove all remnants and files of any previous AV installations.

Go to: My Computer>C Drive/Program Files and delete the file folders for any previous AV installations.

Tips on uninstall. You may need to go within those files and delete folder by folder. If a file can not be deleted (it says it is being used), then use either:
Unlocker
Dr Delete
Move on Boot
To remove them
After you have deleted all that you can, empty your recycle bin on your desktop and restart your machine.
Now try installing Avast Free again and let it do a bootscan on reboot.


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