Can't install AVG

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Original Message

Name: Jwalker
Date: December 26, 2006 at 14:46:18 Pacific
Subject: Can't install AVG
OS: xp home
CPU/Ram: 256
Model/Manufacturer: Gateway

Comment:

I am unable to launch AVG Control Center. When I try to install the latest version I receive a message:
Installation Failed. 1 error occured
Error: Checking of state of the item file avgcc.exe failed
File opening failed. %FILE%="C:\Program Files\Frisoft\AVG Free|avgcc.exe" Permission Denied
In addition I am unable to uninstall my current version: 7.1.394
I would appreciate any help

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Response Number 1

Name: Derek
Date: December 26, 2006 at 15:24:58 Pacific
Subject: Can't install AVG

Reply: (edit)

I think you need to ensure that AVG 7.1 has been properly removed.
Search both your files and registry for AVG and delete anything you find. Be sure to save any files (with a note of their location) and to backup the registry first.
When you have done this, reboot and install AVG 7.5
DerekW

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Response Number 2

Name: Jwalker
Date: December 27, 2006 at 09:21:52 Pacific
Subject: Can't install AVG

Reply: (edit)

It turned out, the problem was a Trojan horse. I succesfully removed it and that solved the problem. Thanks!

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Response Number 3

Name: Derek
Date: December 27, 2006 at 14:00:28 Pacific
Subject: Can't install AVG

Reply: (edit)

Aha, thx for letting us know. Yep they do often attack virus checkers. Any idea which one it was?
DerekW

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Response Number 4

Name: Jwalker
Date: December 29, 2006 at 14:51:03 Pacific
Subject: Can't install AVG

Reply: (edit)

Yes, it was Trojan horse Generic and it had Lexmark_X79-55 in the processes. Hopefully it is completely gone. AVG picked it up when I ran a virus scan.
J

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Response Number 5

Name: Derek
Date: December 29, 2006 at 14:56:01 Pacific
Subject: Can't install AVG

Reply: (edit)

Thx for feedback and glad to hear you got yourself out of trouble.
DerekW

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