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Can't install AVG
Name: Jwalker Date: December 26, 2006 at 14:46:18 Pacific OS: xp home CPU/Ram: 256 Product: Gateway
Comment:
I am unable to launch AVG Control Center. When I try to install the latest version I receive a message: Installation Failed. 1 error occured Error: Checking of state of the item file avgcc.exe failed File opening failed. %FILE%="C:\Program Files\Frisoft\AVG Free|avgcc.exe" Permission Denied In addition I am unable to uninstall my current version: 7.1.394
Name: Derek Date: December 26, 2006 at 15:24:58 Pacific
Reply:
I think you need to ensure that AVG 7.1 has been properly removed.
Search both your files and registry for AVG and delete anything you find. Be sure to save any files (with a note of their location) and to backup the registry first.
When you have done this, reboot and install AVG 7.5
DerekW
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Response Number 2
Name: Jwalker Date: December 27, 2006 at 09:21:52 Pacific
Reply:
It turned out, the problem was a Trojan horse. I succesfully removed it and that solved the problem. Thanks!
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Response Number 3
Name: Derek Date: December 27, 2006 at 14:00:28 Pacific
Reply:
Aha, thx for letting us know. Yep they do often attack virus checkers. Any idea which one it was?
DerekW
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Response Number 4
Name: Jwalker Date: December 29, 2006 at 14:51:03 Pacific
Reply:
Yes, it was Trojan horse Generic and it had Lexmark_X79-55 in the processes. Hopefully it is completely gone. AVG picked it up when I ran a virus scan.
J
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Response Number 5
Name: Derek Date: December 29, 2006 at 14:56:01 Pacific
Reply:
Thx for feedback and glad to hear you got yourself out of trouble.
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