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Can't get rid of bloodhound.exploit.196!!!

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Name: mcutsumb
Date: June 1, 2009 at 08:50:54 Pacific
OS: Windows Vista
Product: Dell / INSPIRON
Subcategory: Viruses
Comment:

I've done everything on the Symantec website to get rid of bloodhound.exploit.196 virus and I can't get rid of it... My anti-virus has quarantined up to 60,000 in a day! This virus is slowing down my computer considerably, and is very annoying... PLEASE HELP!!!!



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Response Number 1
Name: jdk (by neoark)
Date: June 1, 2009 at 08:57:15 Pacific
Reply:

Hi,
Can you please post your AVZ and hijackthis log:
Note: Run AVZ in windows normal mode. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again. Make sure you have your web browser open in background before following the steps below.

1) To create the logfile, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

2) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

3) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

begin
ExecuteStdScr(3);
RebootWindows(true);
end.


Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called virusinfo_syscure.zip inside. Upload that file and hijackthis log to rapidshare.com and paste the link here.

Image Tutorial

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Response Number 2
Name: mcutsumb
Date: June 1, 2009 at 20:08:11 Pacific

Response Number 3
Name: jdk (by neoark)
Date: June 1, 2009 at 20:26:53 Pacific
Reply:

Your log doesn't show much. Can you post another hijackthis log with new version Hijackthis 2.0.2 http://download.bleepingcomputer.co... . Also Run a full scan with Kaspersky online scanner and post scan results.

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Response Number 4
Name: mcutsumb
Date: June 3, 2009 at 15:50:54 Pacific

Response Number 5
Name: jdk (by neoark)
Date: June 3, 2009 at 15:59:18 Pacific
Reply:

First:

Update your vista to SP2 via windows update.

Second:

Update your adobe to version 9.1.1.

After you have completed those Rerun HijackThis log and make a new log and upload it to rapidshare.

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Response Number 6
Name: mcutsumb
Date: June 3, 2009 at 16:24:39 Pacific
Reply:

i updated my windows through the windows update but there was no SP3 for vista. I searched for it on the internet and only found SP3 for XP.

my adobe was already updated to 9.1.1.


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Response Number 7
Name: jdk (by neoark)
Date: June 3, 2009 at 17:05:10 Pacific
Reply:

Follow: http://www.symantec.com/security_re... After which if you still get those warning's post a screen shot of with. Make sure filename and full path is visible.

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Response Number 8
Name: mcutsumb
Date: June 3, 2009 at 17:06:03 Pacific

Response Number 9
Name: mcutsumb
Date: June 5, 2009 at 17:41:50 Pacific
Reply:

I've done everything and it still won't go away. This is a screen shot of what i normally see when i do the full scan and what pops up normally.


http://rapidshare.com/files/2413061...


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Response Number 10
Name: jdk (by neoark)
Date: June 5, 2009 at 17:50:03 Pacific
Reply:

Looks like its scanning its own quarantine folder. Empty your quarantine folder check symantec website for help. Also follow:

Download Security Check by screen317 from here or here.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.

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Response Number 11
Name: mcutsumb
Date: June 6, 2009 at 12:37:49 Pacific
Reply:

I've been trying to delete the quarantine folder but everytime I go to open the View Quarantine in SEP the program stops responding... same thing happens in safe mode. Is there a way to empty the folder outside of SEP?


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Response Number 12
Name: jdk (by neoark)
Date: June 6, 2009 at 20:39:07 Pacific
Reply:

Refer to: http://www.symantec.com/connect/for...

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