|I paid for an item with System Tools which I thought was a genuine spyware remover, it was not and it put a virus on my computer.|
My credit card company Tesco sent me a text to say they thought it wasn't genuine, at the time I thought it was so I said keep it on my account.
After finding out that the system tools is malicious I wrote to Tescos to ask them to credit the £50 paid from my account. I am not at all happy as they are now asking for a document from a dealer, appraiser or another individual or organisation qualified in the area of the item in question which clearly identifies the system downloaded has caused the computer to contract a virus, the document must be on letter headed paper with the name, address and phone number of the organisation.
Can you please advise what I should do about this, I did have to get a man out to fix it for me.