Please do not run any other program, other than the ones I request for you to run. It just makes things worse, may prolong the infection, and you do not want that!! Although some programs may detect this Rootkit, not every program can remove it.
Thanks for the 32-bit info. ZeroAccess affects systems in different ways.
Please do the following:
Right-click and select: Extract all
Follow the prompts to extract
Open the new folder that appears on the Desktop
Double-click DummyCreator/DummyMaker to run the tool.
Now, copy/paste the following into the box:
Press the Create button.
(The malicious file is now contained in a locked folder, and you will be able to run the tools instructed.)
Save the content of the Result.txt to your Desktop, and post it along with the report of the next tool.
Now, if you have ComboFix (CF) already on your Desktop, please remove it! We'll download an updated version.
Save ComboFix.exe to your Desktop!!
Make sure you temporarily disable your AntiVirus, Firewall, and any other AntiSpyware applications, usually via a right clicking on the System Tray icon. They may interfere with the running of CF.
Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link:
Right-click on ComboFix.exe, and select: Run as Administrator.
Click on Yes, to continue scanning for malware.
When finished, CF produces a report.
Please provide a copy of the C:\ComboFix.txt in your reply, along with the report of the previous tool.
1.Do not mouse-click the ComboFix window while it is running.
This action may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making IE the default browser.
3. CF disconnects your machine from the internet. However, the connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Signing off for tonight. Will be back tomorrow!
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/ Member of UNITE and the
Alliance of Security Analysis Professionals