cant figure out what is causing crashes, lag time etc virus?

August 18, 2012 at 10:39:10
Specs: Windows 7
cannot find/remove virus or problem with my computer. Ive used Norton repeatedly as well as ESET and Malwarebytes. Ive run my system diagnostics and done various updates, scans, optimization etc. and still I cannot figure this out. I am NOT computer savvy so I have been unable to get too involved in doing things and then online you dont know who or what to trust (I think im paranoid every site is trying to give me a virus ha) I use my computer for online college classes as well as selling on Ebay so its very important. Im divorced and raising kids alone so money is VERY tight and I cannot afford to buy a new computer right now. I have a Toshiba laptop. Im not sure what information anyone would need if they could possibly help me. I really think its a virus. A few times a day I will be doing whatever and all of the sudden a box will pop up from ESET stating "incorrect username/password" as if I were trying to sign in or do some changes to it. My paranoid side tells me a virus is trying to remove my virus protection. I feel like Im going crazy here. Can anyone help? Have any ideas for me to try? Also, real quick, is there a way I can find out which start up programs are necessary and which are not that important without manually researching each and every program to see what its for? I also keep getting a message that a google folder is missing, this came out of the blue, not sure if its related? Thanks again.

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August 18, 2012 at 11:55:03
The computer could be running sluggish for any kind of reason. For one, get rid of the Norton. It is bloated and will slow down your PC. You don't need both ESET and Norton, one will do.

Next, try downloading and installing CCleaner. Run the cleaner and see if anything speeds up.

You've been helped by a 14 year old.

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August 18, 2012 at 11:56:03
Hi these 3 progs in EXACTLY the order may have an unwanted rootkit not reboot until after the last scan
2- tdss killer
3- Malwarebytes

You may also want to run these 2 free fully working trials and run them till they run clean...they find things others miss
trojan remover
Hitman Pro
You can uninstall them after they run clean

Good luck...oh, you may also want to run Ccleaner Slim
to clean up excess junk files and then click on the registry icon and clean out all the obsolete entries it finds...that should help you and hopefully the above resolves your problem.

Some HELP in posting on plus free progs and instructions 7 Golds

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