Can't download malwarebytes to fix virus

April 7, 2010 at 19:15:10
Specs: Windows 30.08.2009
I have this nasty virus on my computer. It is a fake Windows security center that has pop up in the task bar saying I have trojans, malware, and other malicious content. It also runs fake scans and says I need to download the "full version" of the product. When I tried to get to the 'Add and Remove Programs' and the real security center from the control pannel a message comes up saying I don't have acces to it. It does the same thing when I download Malwarebytes and try to open it. It won't let me create a new account either! I have no idea what to do. It seems like the perfect virus.

See More: Cant download malwarebytes to fix virus

Report •

April 7, 2010 at 19:51:19
Please download exeHelper to your desktop.
Double-click on to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

You may need to download these to a cd, external drive, or usb drive and run it on the infected computer but first try to run it from the infected computer.

Please download Rkill from the following link.


Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. This link will help you disable them:

Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)

A black screen will appear and then disappear. Please do not worry, that is normal.

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the malware when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the malware . So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the guide.

Do not reboot your computer after running rkill as the malware programs will start again.

Try to download and run Malwarebyes and post its log.

Download DDS and save it to your desktop.

Disable any script blocker if your Anti-Virus/Anti-Malware has it.
Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr to run the tool.
When done, the DDS.txt will open.
Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:
1. DDS.txt
2. Attach.txt (do not zip just copy/paste)

Save both reports to your desktop then post them please.You may need to post in segments to get all the info to us as the logs may be to large to fit in one post.

Report •
Related Solutions

Ask Question