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Can't download anything or open files

October 10, 2009 at 10:12:41
Specs: Windows Vista

Alright, I can not download a thing. It prompts me to open or save once I click either one it acts like its going to open or save, but then disappears. I cant open files such as attachments to emails and that sort. I think this all started when I deleted Stop Sign Virus Protection, but then I couldnt connect to the internet. So I restored back and the Stop Sign now has corrupted files, but if I delete it I can't connect for some reason. I tried several different things Ive reseached and nothing has worked. Any suggestions?


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#1
October 10, 2009 at 11:24:18

Download Malwarebytes; VIPRE Rescue & M$ Security Essentials.

Run Malwarebytes & VIPRE Rescue to clean the system, once the machine is malware-free, install Microsoft Security Essential. If you lose your connection or ability to browse the internet after cleaning out your machine, try the suggestion below to repair your Winsock & also reset the TCP/IP protocol.

For Winsock:

Click Start & go to the Start Search dialog box
Type: cmd & right-click cmd to run it as administrator
Type: netsh winsock reset & press ENTER
Type: Exit & press ENTER & restart your machine.

TCP/IP protocol:

Use the Winsock steps but use the netsh int ip reset command instead of the netsh winsock reset used in that command.

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#2
October 10, 2009 at 12:07:25

Remember I CANT download anything!!

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#3
October 10, 2009 at 12:39:29

I thought restoring back allowed you to download with the kicker being that you also get the Stop Sign dilemma back. Well, bummer. Are you sure your inability to download is not firewall related?

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Related Solutions

#4
October 10, 2009 at 16:40:05

I don't think so. I turn off all firewalls and still can't download a thing. I really don't know what to do.

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#5
October 10, 2009 at 17:18:03

Do you have multiple user accounts on the machine & do you experience the same thing from the "real" Admin account?

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#6
October 10, 2009 at 20:47:49

Yep tried both and still no go!!! Guess I may have to take it to the shop. I even went to delete Stop Sign again, and now it wont even let me, comes up with some error. Crazy

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#7
October 11, 2009 at 06:59:43

using a different PC, download these free tools and burn them onto a CD or put them on a thumbdrive.
1-Revo uninstaller
http://www.revouninstaller.com/revo...
That will allow you to uninstall all instances of the Stop Sign program
2- then do the things mentioned in response 1 to reset your winsock which will help get you back on-line.
3- Download Malwarebytes
http://www.filehippo.com/download_m...
4- Download Avast free
http://www.filehippo.com/download_a...
install it and let it do a bootscan on reboot to find whatever problems still exist.

Delete whatever Anti virus you have because as long as Stop Sign couldn't be ununstalled, nothing will run right on your PC. Turn off any firewall for now and remember to turn it on after the infections are cleared.

Good Luck

.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#8
October 11, 2009 at 12:57:07

I will try it!!! Hope it works. Thanks so much for the help. I will let you know how things go later on.

Mary


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#9
November 10, 2009 at 05:06:11

Sorry it took so long to get back to you, but I finally did what you said up above. I got rid of Stop Sign, I am connected to the net, I can open most files, but I still cant download. Got anymore ideas. Hey we are almost they. Thanks so much for your help... God bless.

Mary


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#10
November 10, 2009 at 09:35:39

So your PC is now virus free at this point?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#11
November 10, 2009 at 15:35:48

YES!!! I even ran it again today, no virus at all, no malware, no nothing. Running awesome, other than the downloading part. A little confused...

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#12
December 7, 2009 at 07:37:37

Do you have anymore ideas or suggestions. Everything is working other than I still can't open files, or download anything!!

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#13
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