can't download anti virus on infected laptop

February 9, 2011 at 05:19:15
Specs: Windows XP

My other laptop will not let me go onto any site to download anti virus, I just get all kinds of pop-ups. Please help me.

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#1
February 9, 2011 at 05:39:42

try booting into "safe mode with networking" by pressing F8 a few times when you first start the computer. Then see if you can download anti-malware from malwarebytes.org, update and run it first....then I recommend putting AVAST anti virus on, it's one of the better free ones. Then run a scan with it.

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#2
February 9, 2011 at 06:42:21

If you have McAfee or norton on the problem PC be sure to use the uninstallers from their websites to remove all registry entries or no AV or firewall will work properly

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#3
March 27, 2011 at 23:38:55

First thing to do is, have a back up files, then format your PC, and last is install antivirus. If you have already installed anti virus in your PC, just connect to the internet and update your anti virus.

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Related Solutions

#4
March 29, 2011 at 12:36:31

You can try a few things to download any anti-spyware or anti-virus program...

1. Use an Alternate Web Browser Application
2. Start Windows in Safe Mode (using F8 key at startup)
3. Turn off DNS Caching
4. Check for Hosts File Hijacking

Sourced from: http://www.enigmasoftware.com/canno...


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#5
March 29, 2011 at 12:50:25

Re-formatting is a last resort.

if you have a flashdrive or cd, use another computer to download a anti-virus that runs off of USB and do a scan that way.

Panda also has a download that you load on a CD and boot from it to clean your system of viruses.


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#6
March 30, 2011 at 01:23:59

have you tried Avast?, it is one of the most complete applications for the control, elimination and protection against malicious code. ;)

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#7
April 6, 2011 at 18:58:46

It's a simple fix. Click on start, click on control panel, double click on network connections, right click on the internet connection you are using, click on properties, in window click on Internet Protocol (TCP/IP) to highlight it, click on properties, at bottom click on use following DNS server, At Preferred DNS server enter 208.67.222.222, at Alternate DNS server enter 208.67.220.220, click OK, close everything out.

If you follow these directions it should solve your problems.


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#8
April 6, 2011 at 20:48:45

What are the pop ups saying?

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