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Can't delete W32KLEZH@mm infected email
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Original Message
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Name: Johnny Le
Date: June 24, 2002 at 10:51:30 Pacific
Subject: Can't delete W32KLEZH@mm infected email
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Comment: I have outlook express 4 in windows 98 and I can't delete one of the emails that is infected with the w32klezh@mm virus. When I highlight it freezes the system. How can I delete this email without it affecting my system? Please help me. Can someone please tell me step by step how to do it. My computer freezes, norton catches it and closes outlook, or an error message comes on everytime I highlight an infected email.
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Response Number 1
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Name: capt
Date: June 24, 2002 at 11:04:56 Pacific
Subject: Can't delete W32KLEZH@mm infected email |
Reply: (edit)Scroll down on this forum to Georges NICE KLEZ REMOVAL TOOL message. The other one we used to recommend was at the Symantec Website. George swears by this one, so it must be good. All the best!
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Response Number 2
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Name: Brent
Date: June 24, 2002 at 13:46:01 Pacific
Subject: Can't delete W32KLEZH@mm infected email |
Reply: (edit)Upgrading to IE5.5 or 6.0 might also help. I had a customer whose IE 4.0 crashed every time she highlighted a Klez e-mail as well, I think it has something to do with the Preview function. I upgraded her to 5.5 SP2, and she was able to go in and delete them.
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Response Number 3
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Name: Johnny Le
Date: June 24, 2002 at 20:31:17 Pacific
Subject: Can't delete W32KLEZH@mm infected email
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Reply: (edit)If I just simply download and install the latest explorer will it upgrade my outlook express? And if it does will it erase all my emails? I don't want to lose any of my e-mails.
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Response Number 4
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Name: Brent
Date: June 24, 2002 at 20:59:38 Pacific
Subject: Can't delete W32KLEZH@mm infected email |
Reply: (edit)Yes, it will upgrade Outlook Express, and no, you won't lose your e-mails. You will, however, have to import them into OE6, as it stores messages in a different format than OE4. After upgrading, click on File->Import->Messages, and choose Outlook Express 4.
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Response Number 6
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Name: Johnny Le
Date: June 25, 2002 at 09:18:48 Pacific
Subject: Can't delete W32KLEZH@mm infected email
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Reply: (edit)I will post the results tomorrow, because I am not at home today. Thanks a lot though.
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Response Number 7
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Name: Marjo
Date: June 26, 2002 at 00:21:12 Pacific
Subject: Can't delete W32KLEZH@mm infected email |
Reply: (edit)Try Winfile. It worked for me. I had the same problem. The PC also froze when I highlighted the file. Not with Winfile though.
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Response Number 8
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Name: Brent
Date: June 26, 2002 at 07:42:25 Pacific
Subject: Can't delete W32KLEZH@mm infected email |
Reply: (edit)Marjo- He's talking about highlighting e-mails in Outlook Express that causes his machine to freeze. How are you highlighting e-mails in Winfile?
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Response Number 9
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Name: Marjo
Date: June 27, 2002 at 04:20:06 Pacific
Subject: Can't delete W32KLEZH@mm infected email |
Reply: (edit)>He's talking about highlighting e-mails in >Outlook Express that causes his machine to >freeze. How are you highlighting e-mails in >Winfile?
Oops, my mistake. My problem was with an attachment.
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Response Number 10
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Name: Johnny Le
Date: June 28, 2002 at 09:47:14 Pacific
Subject: Can't delete W32KLEZH@mm infected email
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Reply: (edit)I worked just as you said. I upgraded my IE and erased the email with no problems. Thanks a lot.
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