Can't delete exe file infected with

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Can't delete exe file infected with

Original Message

Name: Merpuppy
Date: October 2, 2004 at 07:42:18 Pacific
Subject: Can't delete exe file infected with
OS: Windows XP home edition
CPU/Ram: 2.60GHz/256Mb

Comment:

I was running Norton antivirus 2003 on pc and it picked up a trojan horse that has infected a file called harddb.exe in the C://windows/addins folder. Norton can't quarantine or delete it. Every time I start my pc I get a message warning me of this infected file. i have tried to delete the file but I just get a message saying that I can't.

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Response Number 1

Name: capt
Date: October 2, 2004 at 09:57:51 Pacific

Reply: (edit)

Try emptying your temperary internet files and off line content, then restart your computer and during the restart enter the safe mode(you usually tap or hold the K8 key down during the boot sequence). When the safe mode screen comes up, select administrator and then run your antivirus scan while in it. If the file is "protected" and the above step did not work, turn off system restore(My Computer>Restore) and restart the computer and then run the antivirus csna. After the system is clean you can turn system restore back on if you like using it. HTH

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Response Number 2

Name: Merpuppy
Date: October 7, 2004 at 05:12:45 Pacific

Reply: (edit)

i tried both methods and they failed. however, when I tried it a second time it worked! Anyway the offending file appears to be gone for good. Thanx

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