Can't access the internet (virus)

April 23, 2010 at 07:26:30
Specs: Windows Vista

I have some malware, or a virus, or something,
that is making it so I can't access the internet
on my home computer. I already checked
with my internet provider, & the problem is not
with them (we restarted the modem checked
the internet in safe mode, etc).

What would be the best way to rid my system
of this issue? Since I can't access the
internet I can't download anything (like
malwarebytes) & the free version of avast
(which I have on my computer) found nothing.
(would I be able to download malwarebytes on
another computer, save it to a flashdrive, and
then try it on my home computer? If that is
possible, do you think it would do any good?)

Do you think reformatting my computer would
be the best option?

Any advice would be appreciated!


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#1
April 23, 2010 at 08:06:33

Reformat your pc and install a new windows is a choice but not the best. I recommend you download Kaspersky or other security softwares such as Norton to your Flashdrive from another computer. Then restart your pc and press F8 to Safe Mode and make a deep scan of all your drives. Good luck.

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#2
April 25, 2010 at 18:56:30

I just went through the same thing. I have been fighting that thing all day on my computer, and I really didn't want to have to reformat my whole computer. What I ended up doing was downloading the malware program, saving it on a flash drive. I then restarted my computer in safe mode (when the black screen comes up to restart, you need to push F8). This opened up the computer in a mode where that stupid thing wouldn't keep popping up, so that I could install the program and run it. I ran the full scan. It found the rogue and removed it. When I restarted the computer in regular mode, the pop-ups were gone, but Internet Explorer wouldn't connect. I had no problem with Mozilla. I finally figured out the the LAN settings in Internet Explorer were set to a proxy. When I unchecked the proxy box, it reestablished internet connection with internet explorer.

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