cannot update kaspersky internet security

Kaspersky lab Internet security 2010 - 1...
July 16, 2010 at 01:07:56
Specs: Windows 7
i am connected to the internet but i cannot update my kaspersky internet security. i keep on getting the message "the update source cannot be found". why is this so? It is a licensed software and i am quite sure that the license has not yet expired as the software was just newly installed

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July 16, 2010 at 02:32:43
contact kaspersky support for help

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October 16, 2010 at 13:12:46
same thing happened to me on a KIS 2011. i was trying to install and protect after i got antispyware soft platinum virus, and then i got the antispy safeguard virus. trying to kill both. can anyone help me with the update problem. i figure it may never work if i cant kill the viruses

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